Operations Manager, Emergency Department

Nova Scotia Health and IWK Health•Halifax, NS

2d•CA$42 - CA$56•Onsite

About The Position

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive. Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels. The OpportunityReporting to the Manager of the IWK Emergency Department, Trauma Center and the Atlantic Canada Poison Center and the Director of IWK Children’s Health Program (CHP) Surgical, Emergency and Rehabilitation Services, the Operations Manager will provide collaborative leadership in managing the physical, financial, and human resources consistent with the mission, strategic plan, goals, and objectives of the IWK Health Centre. The Operations Manager will liaise effectively with the medical, administrative, professional and support staff, to ensure the efficient and effective operation of the Emergency Department, ensuring high quality accessible patient care services.

Requirements

Baccalaureate Degree in a health-related field required.
Current registration with the appropriate licensing body of Nova Scotia required.
Minimum three (3) years experience in a related clinical role required.
One to three (1-3) years related leadership experience required.
Excellent time management, organization, and problem-solving skills.
Ability to work as part of a collaborative, inter-disciplinary team.
Advanced communication, presentation, facilitation, and interpersonal skills.
Ability to analyze recent and current trends (wait time, attendance management, workload, SIMS).
Knowledgeable in the concepts of program-based care and Patient/Family Centered Care.
Proven experience liaising with community supports.
Ability to modify priorities and lack of control over work pace and task completion.
Ability to explore new ways of delivering services or partnering with others to achieve a particular result.

Nice To Haves

Master’s level preparation is considered an asset.
Competencies in other languages an asset.

Responsibilities

Monitoring and evaluating patient care standards
Making recommendations and/or takes action to affect necessary change
Collaborates with the manager to develop processes to ensure appropriate numbers of staff are recruited and retained and coordinates human resources to efficiently and effectively meet care requirement
Helps manage day to day operations related to staffing and skill mix
Works in collaboration with quality facilitators to ensure quality improvement and risk management activities are coordinated in an efficient and effective manner
Mentors team members by supporting, teaching, role modeling and coaching in an effective manner
Provides clinical leadership to staff to resolve complex patient issues
Helps support the day-to-day operational expenditures of the care area in a fiscally responsible manner
Coordinates the purchasing of capital equipment, auxiliary amenities, and supplies to ensure requirements are met