Operations Manager: Cross-Border Mexico

Circle Logistics•Fort Wayne, IN

63d•Onsite

About The Position

Ready to Own the Strategy Behind the Border? At Circle Logistics, this is not just a role—it is a leadership seat with direct impact on how we scale our international footprint. As Operations Manager: Cross-Border Mexico, you will define and execute the strategy that ensures we dominate the lanes between the U.S. and Mexico. If you understand the intricacies of cross-border freight, have a battle-tested network, and know how to lead high-performing teams through the complexities of international trade, this is where you take control.

Requirements

You must bring a strong, active carrier following in Mexico and deep-rooted Mexico customer contacts.
This position is based in Fort Wayne, Indiana. Relocation is required for candidates not currently local.
7+ years of freight brokerage experience, with a heavy focus on Mexico Cross-Border operations.
3+ years of leadership experience managing and developing teams.
Proven Success: A track record of building and scaling carrier networks and contract capacity.
Bilingual Edge: Fluency in English and Spanish is essential.
Proficient in Google Workspace, TMS/CRM systems, and advanced Excel (VLOOKUPs, Pivot Tables).
Willingness to travel to Mexico and a "lead from the front" work ethic.

Responsibilities

Build and execute a premier Mexico procurement strategy.
Leverage your existing rolodex to develop a high-performing core and contract carrier network south of the border.
Identify and close new cross-border opportunities through expert-level research and discovery.
Support scalable solutions for large, complex enterprise accounts.
Lead and scale a dedicated Business Unit (POD) of high-performing account managers.
Drive a culture of accountability, grit, and a "partnership-first" mindset.
Monitor market trends, currency fluctuations, and seasonality to adjust procurement strategy proactively.
Track carrier KPIs (service, cost, reliability) to ensure our "No Fail" promise survives the crossing.
Manage the day-to-day requirements of your shipments, ensuring timely pick-up and delivery.
Resolve complex transportation problems with urgency, professionalism, and bilingual finesse.