Operations Manager, Client Pantry Services

Just Fare • Oakland, CA

19h • $83,000 - $83,000 • Hybrid

About The Position

The Operations Manager Snack & Drink (S&D) leads the daily execution and team management of the Snack & Drink business unit. This role is responsible for managing daily client communication, supervising site-level teams, ensuring operational discipline, maintaining service standards, and executing against financial guardrails established by the Director of Snack & Drink. The Operations Manager S&D reports directly to the Director of Snack & Drink and serves as the primary owner of day-to-day operations across all S&D sites. This position is based out of Oakland HQ and will require frequent travel to all S&D client sites, including any out of state locations.

Requirements

• Minimum 5+ years experience in multi-site hospitality, retail food, grocery, or route-based operations
• Minimum 3+ years managing frontline staff and supervisors
• Strong people leadership skills with demonstrated ability to hold teams accountable
• Experience managing scheduling, labor allocation, and service standards
• Strong understanding of inventory systems and operational controls
• Ability to manage multiple sites and priorities in a fast-paced environment
• Comfortable making decisions within defined guardrails
• Strong written and verbal communication skills
• Highly organized with strong attention to detail
• Proficiency in Google Suite, Slack, and operational tools
• Valid driver’s license and ability to travel between client sites as needed

Nice To Haves

• Experience working in a scaling or startup food business preferred

Responsibilities

• Serve as the primary point of contact for day-to-day client communication across all S&D sites
• Manage client requests, product adjustments, and operational changes within approved guardrails
• Respond to service issues and resolve escalations in a timely and professional manner
• Ensure smooth execution of snack and beverage programs across multiple sites
• Coordinate and execute site launches and program transitions in partnership with the Director
• Maintain high levels of client satisfaction and retention
• Escalate strategic or financial-impact decisions to the Director as needed
• Coordinate client snack and drink activations and engagement events including staffing support, sourcing and vendor coordination, and hosting.
• Directly manage Assistant Managers, Site Leads, Attendants, Baristas, and Drivers within the S&D division
• Oversee scheduling, labor allocation, and coverage across all sites
• Conduct regular 1:1s with Assistant Managers and Site Leads
• Ensure performance management processes are followed consistently
• Recruit, onboard, train, and develop S&D frontline staff
• Set and maintain clear expectations for service standards, professionalism, and hospitality
• Foster a culture of accountability, teamwork, and operational discipline
• Oversee ordering and receiving processes across all client sites
• Ensure inventory systems are followed consistently, including proper storage, rotation, and cycle counts
• Monitor shrinkage and inventory discrepancies and take corrective action
• Enforce merchandising standards specific to each client site
• Ensure smallwares and equipment are maintained, organized, and functioning
• Coordinate transportation logistics and inventory transfers between warehouse and client sites
• Partner with the Director to identify cost control opportunities
• Implement and enforce standard operating procedures across all sites
• Ensure daily, weekly, and monthly operational checklists are completed
• Monitor time and temperature standards and food safety compliance
• Oversee opening and closing procedures across sites
• Ensure cleanliness, organization, and sanitation standards are upheld
• Participate in developing and refining operational systems alongside the Director
• Provide feedback on operational inefficiencies and recommend improvements
• Partner with Culinary leadership to ensure smooth integration of in-house products into S&D programs
• Support Sales during program launches and transitions
• Communicate proactively with the Director regarding performance trends, risks, and staffing needs

Benefits

• Health, dental, and vision insurance - After 90 Days
• Self Managed Vacation, Paid Time Off (PTO) - After 90 Days
• All employees 401K (retirement account) -After 90 days
• Commuter (pre-tax) - After 30 Days
• Meals provided daily onsite at Oakland Commissary Kitchen and most client locations.
• Opportunity to develop your skills, work with amazing people & be a part of a force for social change!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed