Operations Manager - Care Services

Geisinger • Scranton, PA

1d • Onsite

About The Position

As an Operations Manager in Care Services at Geisinger, you will play a crucial role in ensuring patients receive the right care, at the right time, and in the right place. This position offers the support needed to succeed in your role while making a meaningful impact on patient care. Geisinger is a nationally recognized leader in healthcare, committed to delivering excellent care, quality, safety, and innovation across the organization.

Requirements

• At least 3 years of supervisory/managerial experience.
• At least 3 years of clinical experience.
• Bachelor's Degree is required.
• After-hour manager support is required.

Nice To Haves

• BSN or MSW with prior case management or care coordination experience.

Responsibilities

• Provide direction and operational leadership to Care Management for assigned clinical areas.
• Lead daily care management operations including clinical practice, budget accountability, and regulatory and compliance outcome accountability.
• Develop and deploy hardwired care transition strategies for patients across the care continuum, focusing on engineering out transition failures, avoidable readmissions, and avoidable emergency department utilization.
• Optimize patient and family outcomes by optimizing care management processes, workflows, communications, and technology development and adoption.
• Develop and respond to clinical and financial data in care management program design, implementation, and evaluation.
• Participate effectively as a member of departmental, divisional, and regional leadership teams.
• Employ transformational leadership concepts in the development, implementation, and evaluation of a culture of shared decision making.
• Facilitate continuing education and research opportunities for the care management team, self, and community to support growth.
• Utilize team-building concepts to effectively empower team members by serving as a mentor, teacher, and coach.
• Contribute to the development of employee orientation, continuing education, and competencies.
• Maintain membership in a professional nursing or care management organization.
• Enhance skills of team members such as decision-making, problem-solving, conflict resolution, human resource management, and communication.
• Support and promote activities consistent with promoting a culture of innovation.
• Facilitate the development, maintenance, and success of department teams.
• Demonstrate accountability for continuously improving the department, division, and system by developing performance expectations and goals that focus on service, quality, and cost.
• Contribute to the design and development of programs in coordination with department leadership.
• Satisfy all job-specific obligations and comply with all organization policies and procedures.

Benefits

• Healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
• Atmosphere of collaboration, cooperation and collegiality.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees