Operations Manager - Care Services

Geisinger•Scranton, PA

2d•Onsite

About The Position

Here at Geisinger we strive to be the best in all we do. As a nationally recognized leader in healthcare, we continuously work to deliver excellent care and to excel across our organization. With a commitment to quality, safety and excellence, we’re guided by our priorities to ensure a leading standard of care. As an Operations Manager in Care Services, you’ll make a meaningful impact, helping to ensure patients receive the right care, at the right time, in the right place, with the support to succeed in your role.

Requirements

At least 3 years of supervisory/managerial experience
At least 3 years of clinical experience
Bachelor's Degree is required
Typical day is 8:00 AM to 4:30 PM - and after-hour manager support is required

Nice To Haves

BSN or MSW with prior case management or care coordination experience

Responsibilities

Provide direction and operational leadership to Care Management for assigned clinical areas.
Lead daily care management operations including clinical practice, budget accountability, regulatory and compliance outcome accountability.
Develop and deploy hardwired care transition strategies for patients across the care continuum, with a focus on engineering out transition failures, avoidable readmissions and avoidable emergency department utilization.
Optimize patient and family outcomes through optimizing care management processes, workflows, communications, technology development and adoption.
Develop and respond to clinical and financial data in care management program design, implementation and evaluation.
Participate effectively as a member of departmental and divisional and regional leadership teams.
Employ transformational leadership concepts in the development, implementation, and evaluation of a culture of shared decision making.
Facilitate continuing education and research opportunities for care management team, self and community to support growth.
Utilize team building concepts to effectively empower team members by serving as a mentor, teacher and coach.
Contribute to the development of employee orientation, continuing education and competencies.
Maintain membership in a professional nursing or care management organization.
Enhance skills of team members such as decision-making, problem solving, conflict resolution, human resource management and communication.
Support and promote activities that are consistent with promoting a culture of innovation.
Facilitate development, maintenance and success of department teams.
Demonstrate accountability for continuously improving the department, division, and system by developing performance expectations and goals that focus on service, quality and cost.
Contribute to the design and development of programs in coordination with department leadership.
Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.