Operations Manager - Care Services

Geisinger•Wilkes-Barre, PA

1d•Onsite

About The Position

Here at Geisinger we strive to be the best in all we do. As a nationally recognized leader in healthcare, we continuously work to deliver excellent care and to excel across our organization. With a commitment to quality, safety and excellence, we’re guided by our priorities to ensure a leading standard of care. As an Operations Manager in Care Services, you’ll make a meaningful impact, helping to ensure patients receive the right care, at the right time, in the right place, with the support to succeed in your role.

Requirements

At least three (3) years of supervisory/managerial experience required.
At least three (3) years of clinical experience is required.
Bachelor's Degree is required.

Nice To Haves

BSN or MSW is preferred.
Prior Case Management or Care Coordination experience is highly preferred.
RN Case Management or Social Work experience in a hospital or clinical setting is preferred.

Responsibilities

Provides direction and operational leadership to Care Management for assigned clinical areas.
Content expert for principles of Care Management.
Accountable for daily care management operations including clinical practice, budget, regulatory and compliance outcomes.
Responsible for optimizing patient and family outcomes through optimizing care management processes, workflows, communications, technology development and adoption.
Develops and responds to clinical and financial data in care management program design, implementation and evaluation.
Accountable to develop and deploy hardwired care transition strategies for patients across the care continuum, with a focus on engineering out transition failures, avoidable readmissions and avoidable emergency department utilization.
Participates effectively as a member of departmental and divisional and regional leadership teams.
Employs transformational leadership concepts in the development, implementation, and evaluation of a culture of shared decision making.
Facilitates continuing education and research opportunities for care management team, self and community to support growth.
Utilizes team building concepts to effectively empower team member by serving as a mentor, teacher and coach.
Contribute to the development of employee orientation, continuing education and competencies.
Maintains membership in a professional nursing or care management organization.
Enhances skills of team members such as decision-making, problem solving, conflict resolution, human resource management and communication.
Supports and promotes activities that are consistent with promoting a culture of innovation.
Facilitates development, maintenance and success of department teams.
Demonstrates accountability for continuously improving the department, division, and system by developing performance expectations and goals that focus on service, quality and cost.
Contributes to the design and development of programs in coordination with department leadership.

Benefits

Full benefits (health, dental and vision) starting on day one
Three medical plan choices, including an expanded network for out-of-area employees and dependents
Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
Company-paid life insurance, short-term disability, and long-term disability coverage
401(k) plan that includes automatic Geisinger contributions
Generous paid time off (PTO) plan that allows you to accrue time quickly
Up to $5,000 in tuition reimbursement per calendar year
MyHealth Rewards wellness program to improve your health while earning a financial incentive
Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance.