Operations Manager - Campground
About The Position
Blue Water Hospitality is a growing organization that is always looking for enthusiastic team members to join its journey! Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences. If you share our passion for providing memorable guest experiences, we invite you to “Dive into Blue Water” and join our growing team! As a highly visible member of the property’s Leadership Team, the Operations Manager serves as a key liaison for property guests and functions as the General Manager's right-hand while also supporting Front Office operations and other operating departments, such as Housekeeping/Laundry. They will serve as a role model for Blue Water Hospitality’s mission, vision, and values and will work hands-on to maximize the property's overall efficiency and profitability.
Requirements
- A minimum of 2 years of previous property operations and leadership experience with a large staff and a focus on exceptional guest service.
- An appropriate combination of education and work experience to support on-the-job effectiveness
Nice To Haves
- A bachelor's degree in hospitality management or another related field is preferred.
- CPO Certified (preferred)
Responsibilities
- Monitor and evaluate all department daily activities to ensure the successful operation of property facilities, services, and amenities.
- Establish and review departmental standards, guidelines, and objectives.
- Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, including pre-arrival, check-in/check-out, transportation, housekeeping, laundry, banquets, conference services, and maintenance.
- Issue supplies and equipment as needed and regularly reconcile inventory to ensure proper supply levels.
- Acts as a knowledgeable resource in property operational software such as Property Management systems, reservations or booking channels, maintenance or internal communication systems, social media, and marketing tools
- Regularly intervenes, assists, and documents guest or employee incidents
- Maintain the property’s compliance with the company’s safety and security program and ensure adherence to all company and brand policies, practices, procedures, and guidelines.
- Partner with GM to create a positive work environment; Serve as a support resource for front-line staff in all departments.
- Provides comprehensive scheduling and manages timekeeping for all related staff and departments.
- Support all aspects of people leadership: recruitment, retention, training, coaching, and performance development.
- Drive effective communication across all departments to ensure consistency, cohesiveness, and understanding of objectives and priorities.
- Regularly assists the General Manager or related resource in budget analysis, monitoring, and expense management.
- Analyze and evaluate property performance by compiling occupancy and labor reports and guest satisfaction index statistics.
- Approve and process vendor invoices, complete bank deposits, audit cash banks, and perform other accounting-related functions as necessary.
- Performs other duties as assigned
- Provides regular and reliable attendance
Benefits
- Health benefits
- 401K
- property discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
