General Manager - Campground
About The Position
Blue Water Hospitality is seeking an enthusiastic General Manager (GM) to lead an upscale campground and RV Resort. The GM will be responsible for all aspects of the operation, including amenities and lodging, with a focus on taking care of people, wowing guests, and managing the business. This role requires a resourceful and creative individual motivated by employee and guest engagement and goal achievement. The ideal candidate is an independent self-starter and strategic thinker who can manage both day-to-day operations and long-term strategy in a fast-paced, guest-focused environment. Strong business acumen, including financial reporting and proficiency with various systems, is essential. The GM will champion all property assets and resources, including staff, property, buildings, and amenities, while providing exceptional guest service and coaching staff on best practices.
Requirements
- 3-5 years of Tourism or Hospitality Leadership experience
- 3-5 years of RV Campground experience is required
- Budgeting, Forecasting, and P&L experience are required
- Effective use of computer software, sales tracking software, CRM tools, and social media
- Prior experience managing payroll and the employee life cycle utilizing an automated system
- Able to adapt quickly and lead others through change
- Ability to manage multiple projects and work assignments.
- Strategic thinker!
- Self-starter and independent worker while collaborating in a team environment
- Competitive nature with a strong desire to win!
Nice To Haves
- A bachelor's degree in business, Hospitality Management, or another related field is preferred
- Food & Beverage experience (F&B) preferred
- Safe Serve Certified preferred
- Event planning and execution is a plus
Responsibilities
- Provide outstanding leadership to drive and motivate the team, including recruitment, interviewing, performance management, reviews, coaching, training, and succession management.
- Ensure effective staffing and scheduling to achieve appropriate coverage and maximize labor efficiency, including non-traditional workers.
- Oversee time and labor management processes, ensuring accurate tracking of employee hours, compliance with wage and hour laws, and effective scheduling.
- Implement best practices for labor cost control, monitor attendance patterns, and adjust staffing levels as needed.
- Champion and execute human resource management strategies related to payroll and benefits, onboarding and offboarding, adherence to company policies, and employment laws.
- Train and motivate team members to deliver an exceptional guest experience.
- Establish and maintain optimal property conditions, including cleanliness, maintenance, and aesthetic appeal.
- Resolve and address guest concerns and complaints, and seek opportunities to engage with guests.
- Oversee and administer guest service portals, tools, and resources.
- Collaborate with the Revenue Generation team to ensure pricing strategy, promotions, offers, and events meet profitability goals.
- Identify and solidify opportunities to enhance the guest experience through local partnerships, event and activity management, and community engagement.
- Lead and manage financial results and reporting through effective revenue management, expense and operational controls, forecasting, and labor management.
- Play a lead role in annual budgeting, forecasting, and financial reporting, adhering to corporate policies and procedures.
- Identify variances and inaccuracies and provide corrective measures.
- Possess a comprehensive understanding of ancillary revenue streams, optimizing them for maximum profitability.
- Collaborate effectively with third-party vendors.
- Communicate effectively with corporate operations and support teams.
- Ensure property operations align and adhere to corporate policies and practices.
- Lead and direct Capital Expenditures and projects.
- Perform other duties as assigned.
- Maintain reliable and punctual attendance, working adjusted and irregular hours as required.
Benefits
- Health benefits
- 401K
- Property discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
