Operations Manager - Campground
About The Position
Blue Water Hospitality is a growing organization that is always looking for enthusiastic team members to join its journey! Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences. As a highly visible member of the property’s Leadership Team, the Operations Manager serves as a key liaison for campground guests and functions as a right-hand to the General Manager while also supporting Front Office operations and other operating departments, such as Housekeeping/Laundry. They will serve as a role model for Blue Water Hospitality’s mission, vision, and values and will work hands-on to maximize the property's overall efficiency and profitability.
Requirements
- A minimum of 2 years of previous hotel operations and leadership experience with a large staff and a focus on exceptional guest service.
- An appropriate combination of education and work experience to support on-the-job effectiveness
Nice To Haves
- A bachelor's degree in hospitality management or another related field is preferred.
- CPO Certified (preferred)
Responsibilities
- Monitor and evaluate all department daily activities to ensure the successful operation of hotel facilities, services, and amenities.
- Establish and review departmental standards, guidelines, and objectives.
- Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, including pre-arrival, check-in/check-out, transportation, housekeeping, laundry, banquets, conference services, and maintenance.
- Issue supplies and equipment as needed and regularly reconcile inventory to ensure proper supply levels.
- Acts as a knowledgeable resource in property operational software such as Property Management systems, reservations or booking channels, maintenance or internal communication systems, social media, and marketing tools
- Regularly intervenes, assists, and documents guest or employee incidents
- Maintain the hotel’s compliance with the company’s safety and security program and ensure adherence to all company and brand policies, practices, procedures, and guidelines.
- Partner with GM to create a positive work environment; Serve as a support resource for front-line staff in all departments.
- Provides comprehensive scheduling and manages timekeeping for all related staff and departments.
- Support all aspects of people leadership: recruitment, retention, training, coaching, and performance development.
- Drive effective communication across all departments to ensure consistency, cohesiveness, and understanding of objectives and priorities.
- Regularly assists the General Manager or related resource in budget analysis, monitoring, and expense management.
- Analyze and evaluate hotel performance by compiling occupancy and labor reports and guest satisfaction index statistics.
- Approve and process vendor invoices, complete bank deposits, audit cash banks, and perform other accounting-related functions as necessary.
- Performs other duties as assigned
- Provides regular and reliable attendance
Benefits
- Health benefits
- 401K
- property discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
