Operations Manager, Auto

Upstart•Columbus, OH

3d•Hybrid

About The Position

Upstart's Auto Title Administration team supports the Auto business by helping ensure liens and titles are processed accurately, efficiently, and in alignment with operational and compliance requirements. The team plays an important role in protecting Upstart’s collateral position while delivering the quality and turnaround times needed to support a growing Auto business. As the Operations Manager you will lead a team of Title Administration Specialists responsible for lien perfection and title management. You’ll own team performance and operational execution while identifying opportunities to improve processes, quality, and scalability as the business grows.

Requirements

Experience directly managing a frontline operations team in a metrics-driven environment, including responsibility for employee performance and development.
Experience managing operational performance against measurable productivity, quality, or turnaround-time targets.
Experience using operational data and performance metrics to identify issues and implement process improvements.
Experience managing operational workflows subject to documented quality, compliance, or regulatory requirements.
Experience leading operational process changes from identification through implementation and measurement.

Nice To Haves

Knowledge of auto title administration, lien perfection, title management, or related servicing operations.
Experience working in financial services, lending, fintech, or Auto operations.
Experience partnering with cross-functional teams such as Product, Analytics, Compliance, Training, or Workforce Management.
Knowledge of quality management, learning and development, compliance oversight, or operational process optimization.
Ability to use Generative AI tools to support operational analysis, process improvement, knowledge management, and team productivity while applying appropriate human judgment.

Responsibilities

Lead and develop a team of Title Administration Specialists, setting clear performance expectations and driving consistent execution across productivity, quality, and turnaround-time goals.
Oversee lien perfection and title management operations, including aging and unresolved title exceptions, to support timely and accurate processing.
Use operational data and performance trends to identify root causes, prioritize opportunities, and implement process improvements that increase efficiency, quality, and scalability.
Strengthen operational controls and workflows to support consistent execution of state-specific, regulatory, and compliance requirements.
Partner across Operations, Compliance, Product, Analytics, Workforce Management, and Training to resolve operational challenges and improve processes.
Use Generative AI and other available tools responsibly to accelerate analysis, documentation, knowledge management, and problem-solving while applying appropriate human review and judgment.

Benefits

Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
Health Savings Account contributions from Upstart for eligible plans (US only)
Income protection benefits, including life insurance and disability coverage for added financial security
Paid time off, sick leave, and company holidays, in line with local requirements
Paid family and parental leave to support caregiving and major life moments (duration varies by country)
Family-centered benefits to support fertility, parenthood, and caregiving needs
Employee Assistance Program (EAP) offering mental health support and life-centered resources
Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
Connection and community through team events, all-company updates, and employee resource groups (ERGs)
Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City