Operations Manager and Hall Director

Carroll University•Waukesha, WI

48d

About The Position

At Carroll University, we are committed to identifying and employing strategies to support our goal to be and remain a socially just organization. Rooted in the Presbyterian (U.S.A.) heritage, we respect all aspects of diversity, embrace the practice of equity, expect inclusion, and embrace belonging throughout our community. Therefore, we seek applicants who can demonstrate their understanding of justice and who can inspire our increasingly diverse student population. This is a full-time, 12-month live-in position which requires flexibility to work nights and weekends as needed.

Requirements

Bachelor's degree required
Minimum of one year of experience in residence life and/or university housing or relevant graduate assistantship work preferred
Strong problem-solving and research skills.
Ability to work effectively with people regardless of their age, gender, race, sexual orientation, ethnicity, religion, ability, socio-economic background, or job type.
Successful experience planning and organizing multiple projects simultaneously.
Excellent written, oral and cross-cultural communication skills.
Ability to work independently and as part of a team.
Flexibility to work nights and weekends as needed
Candidates must be willing and able to support and advance the University mission.

Nice To Haves

Master's degree in Higher Education, Counseling, Social Work, or related field preferred
Experience with Starrez or related software preferred
Experience with Microsoft Excel and database management preferred
Relevant experiences such as crisis/emergency experience, student leadership or advising experience, and/or programming experience.

Responsibilities

Recruiting, training, supervising, and mentoring resident assistant staff for supervising area.
Supporting the personal, academic, and leadership development of students through intentional interactions, programming, and community building.
Respond to student concerns, crisis situations, and policy violations with care, fairness, and accountability.
Engaging in departmental initiatives such as staff selection, training, assessment, and summer operations.
Serve in a campus-wide on-call emergency response rotation (including summer and university breaks).
Attend weekly meetings with other professional staff members, division meetings, retreats, and professional development workshops, and participate in committee opportunities.
Maintain programming, professional development and administrative budgets.
Collaborate with campus departments to ensure the safety, security, and general maintenance of the residential facilities.
Oversee the apartment mail operations.
Manage area furniture and key inventories.
Responsible for processing housing and meal plan appeals.
Assist with processing charges to student accounts related to room damage, key charges, etc.
Assist with room assignments, space changes and occupancy verification processes.
Assist with hall opening/closing procedures.
Contribute to a comprehensive assessment plan and utilize data to make evidence-based enhancements to programs and services.
Develop custom queries and execute auto-allocation of residents in accordance with established departmental rules.
Develop custom reports for routine and ad-hoc use and statistical analysis.
Develop and retain reports for historical reference and analysis.
Leverage software to reduce manual processes and increase operational efficiency and effectiveness.
Work closely with supervisor, software provider, and the Office of Information Technology to troubleshoot and resolve software issues and data inconsistencies.
Serve as a customer service representative of the department and university. Communicate with residents about housing concerns.
Support and participate in summer Residence Life and Housing operations including assistance with camps and conferences.
Candidates must be willing and able to support and advance the University mission.