Operations Manager - Additional Services

EcoShield Workday•Atlanta, GA

2d•Onsite

About The Position

The Operations Manager – Additional Services leads the sales and service teams responsible for driving additional service revenue, delivering exceptional customer experiences, and ensuring operational excellence. This role partners with the General Manager to recruit, develop, and coach team members while overseeing field operations, performance management, safety compliance, and service quality.

Requirements

2+ years of management experience in pest control, field operations, or fleet management, with 1+ years of experience in customer service, customer retention, and/or training support responsibilities.
Must be 21 years of age or older.
Possess a valid driver’s license and have 3+ consecutive years of driving history as driving a company vehicle is an essential function of this role.
Must obtain and maintain all state-required pest control certifications and licensing (training provided)

Responsibilities

Partner with the General Manager to recruit, onboard, develop, and retain high-performing Branch Sales Professionals and Additional Services Technicians through comprehensive technical, sales, customer service, and field-based training programs.
Lead the performance of Additional Services sales and service teams by monitoring staffing levels, productivity, close rates, revenue growth, and overall operational effectiveness.
Provide hands-on field leadership through ride-alongs, inspections, coaching, and team engagement activities, maintaining a strong presence in the field to support employee development and service excellence.
Conduct and document sales and service evaluations to ensure adherence to company standards, safety requirements, service quality expectations, and sales best practices.
Facilitate regular sales meetings, safety trainings, and operational collaboration sessions to drive performance, communication, and continuous improvement across teams.
Deliver ongoing coaching, performance management, and corrective action initiatives based on field observations, customer feedback, service audits, and business performance metrics.
Oversee customer account audits and resolve escalated customer concerns to ensure a positive customer experience and successful service outcomes.
Ensure compliance with all applicable federal, state, and local regulations by maintaining operational expertise and providing ongoing employee training and guidance.
Manage inventory controls, GPS tracking systems, service equipment maintenance, and service ticket audits to promote operational accuracy, accountability, and asset management.
Support business continuity by performing field service responsibilities as needed, including coverage of priority, emergency, or high-demand service routes.
Assist the General Manager with operational planning, incident reporting, budget management, expense control, and participation in key leadership meetings.

Benefits

Weekly Pay
Paid sick and vacation time
10 company-paid holidays
Comprehensive benefits package including medical, dental, and vision options.
401(k) with a competitive match.
Access to the Employee Assistance Program (EAP).
Discounted pest control services for employees and their friends and family.
Health Savings Options – HSA plans with tax advantages to maximize your healthcare dollars
Income Protection – Short- and long-term disability and life insurance options
Wellness & Mental Health Support – Employee Assistance Program and wellness resources
Flexible Care Access – Virtual care options for convenient, on-demand support