Operations Manager, ABC Program

Behavioral Health Services North Inc•Morrisonville, NY

21h•$27 - $28•Onsite

About The Position

BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly expanding team! The Operations Manager, ABC Program reports to the Director of Clinical Operations (or designee) and plays a key leadership role in supporting the operational, programmatic, and fiscal success of the program. This position is responsible for overseeing day-to-day operations, supporting strategic initiatives, driving program growth, and fostering a positive, high-performing team culture aligned with BHSN’s mission and values.

Requirements

Bachelor’s degree in Business Administration, Healthcare Management, Human Services, Outdoor Recreation, or a related field required
Minimum of 2 years of leadership or operational management experience required
Valid NYS driver’s license and reliable transportation required for local and regional travel

Nice To Haves

Master’s degree preferred
Experience in behavioral health, healthcare, human services, residential services, outdoor recreation programming, or related environments strongly preferred
Demonstrated experience leading teams, managing operations, and supporting program growth
Strong organizational, time management, and problem-solving skills
Excellent interpersonal, leadership, communication, and presentation abilities
Experience analyzing operational data, performance metrics, and KPIs preferred
Wilderness First Aid Certification preferred
NYS Guide License preferred
Red Cross Basic Water Safety Certification preferred
Commercial Driver’s License (CDL) with passenger endorsement strongly preferred

Responsibilities

Partner with the Director of Clinical Operations to support program vision, operational strategy, staffing, and growth initiatives
Translate strategic goals into actionable operational plans and performance objectives
Oversee daily program operations and employee productivity while fostering an inclusive and collaborative work environment
Support recruitment, onboarding, staff development, performance management, and employee retention efforts
Ensure compliance with organizational policies and applicable federal, state, and local regulations
Analyze operational processes and identify opportunities for efficiency, quality improvement, and enhanced service delivery
Monitor program performance metrics, productivity standards, census development, and budget-related goals
Prepare operational reports, track trends, and support forecasting and planning activities
Build and maintain strong relationships with community partners, stakeholders, and internal teams
Support coordination of care and collaboration across programs and external service providers
Evaluate program quality, identify improvement opportunities, and implement operational enhancements
Assist in the development and implementation of policies, procedures, and program objectives
Support program expansion efforts, including development of new services and locations as needed
Provide direct program support, operational oversight, or supervision as appropriate
Lead quality management and continuous improvement initiatives
Mentor and support team members while promoting a positive and engaged workplace culture
Analyze data and operational metrics to support informed decision-making
Participate in internal committees, community partnerships, and organizational initiatives
Perform additional duties as assigned