Operations & Maintenance Technician

BoxPower

8d•Onsite

About The Position

This is a hands-on technical role for someone who wants to keep the lights on in some of the most beautiful and remote corners of the Western US — and help build the foundation of a modern O&M department while doing it. As an Operations & Maintenance Technician (OMT), you will be on the front line of monitoring, maintaining, and troubleshooting our deployed microgrid fleet. You'll work across solar PV, battery energy storage, generators, inverters, and controls; you'll travel to scenic remote sites; and you'll partner directly with our engineering, field services, and project management teams to keep our near-100% reliability record intact. We are growing our service department and standing up the systems, processes, and partnerships that will support a much larger fleet over the next few years. If the idea of helping shape an O&M program from the ground up — not just executing an existing one — excites you, we want to hear from you.

Requirements

Technical diploma, renewable energy certifications — or equivalent field experience.
Hands-on experience maintaining and troubleshooting electrical systems.
Working knowledge of AC and DC electrical systems, power electronics, and Modbus / CANbus devices and control systems.
Familiarity with renewable energy technologies including solar PV, battery energy storage, and generator systems.
Strong analytical and problem-solving skills, with a bias toward documenting and standardizing what works.
Comfortable with Microsoft 365, cloud-based project management software, and real-time communication tools.
Excellent written and verbal communication — you'll be writing reports a customer will read.
Willingness and ability to travel to project sites across the Western US (minimum 50%).
Valid driver's license and clean driving record.

Nice To Haves

Experience with SCADA, or third-party monitoring platforms
Familiarity with Battery Management Systems (BMS) and Energy Management Systems (EMS) on commercial-scale storage.
Comfort performing root cause analysis (RCA)
Experience managing spare parts inventory, RMAs, and warranty claims with OEMs.
Working knowledge of LAN/WAN networking, cellular gateways, VPNs, and remote-site connectivity.
Familiarity with NEC, NFPA 70E, and NFPA 855 (energy storage) code requirements.
Prior experience inside an EPC, IPP, or asset-management organization that operates a distributed renewable fleet.
Experience tracking and reporting on performance guarantees, availability SLAs, and uptime metrics tied to PPA, FSA, or MSA contracts.
OSHA 10 / 30, NFPA 70E, First Aid / CPR, or other relevant safety certifications.
Certified Energy Manager (CEM).
Manufacturer training on commonly deployed inverters or BESS platforms (SMA, Sol-Ark, Schneider, Tesla, etc.).

Responsibilities

Develop a deep understanding of each system's behavior, proactively identify emerging issues, and coordinate corrective action with field services and engineering.
Identify opportunities to improve processes, response times, and SLA performance — and help build the SOPs that scale them across the fleet.
Help uphold our 99.7% power reliability record and contribute to department profitability.
Coordinate and conduct routine maintenance (typically bi-annual) covering inverter, PV, BESS, generator, structural, and mechanical systems.
Serve as the primary point of contact and coordinator for third-party service providers and regional subcontractors.
Maintain accurate, audit-ready records of all service activity — installation, maintenance, repairs, and incidents.
Generate work orders, hazard analyses, field service reports, incident reports, and customer-facing performance reports.
Help build out and improve our CMMS and documentation tracking system, including PM checklists, asset registries, and spare parts inventory.
Contribute to the standardization of O&M templates, escalation playbooks, and root cause analysis workflows as we scale the department.
Respond promptly to alerts and service calls during on-call rotations and triage issues remotely where possible.
Analyze SCADA/monitoring data, system logs, and diagnostic outputs to resolve technical problems efficiently.
Mobilize to site or assist field crews when complex issues require hands-on resolution.
Prepare reports and updates for monthly performance reviews and contract milestones.
Translate technical concepts into clear language non-technical stakeholders can act on.
Support installation, commissioning, and repair of microgrid components as needed — PV, BESS, generators, controls, and networking.
Bring real-world field feedback back to product and engineering to drive design improvements.
Ensure compliance with industry standards, safety regulations, and project specifications throughout the asset lifecycle.