Operations & Maintenance Technician- Junior

The Intellekt Group•Bellevue, NE

3d•Onsite

About The Position

The 55 Strategic Communication Squadron (SCS) Defense Red Switch Network (DRSN) Operations & Maintenance (O&M) Technician is directly responsible for the day-to-day operation of network switches, phones, and infrastructure. The O&M Technician administers DRSN hardware and software, troubleshoots and repairs equipment failures, reconfigures network assets, and maintains configuration control over assets. The O&M Technician also implements and modifies functions at the end-user level (e.g., assignment and control of user instruments, features, and telephone numbers).

Requirements

5 years experience in Information Technology and/or Internet Protocol Telephony skillsets.
Experience working telecommunications systems in a command center environment including a background in one or more of the following areas: Cryptographic Systems, Defense Red Switch Network, Tech Control, Command and Control Computer Systems, Nuclear Command and Control.
Experience working with the following testing equipment: Tone Generator & Probe, VoIP tester, Scope, BERT / Bit Error Rate Tester, Multimeter.
IAT-Level II Certification
Active TS/SCI government security clearance.
Ability to attend two-week DRSN DSS-2A training at JITC Ft. Huachuca, AZ
Experience in a help-desk or customer support role
0-4 years experience in Information Technology and/or Internet Protocol Telephony skillsets.
Ability to receive training for DRSN shall be the two-week DRSN Digital Small Switch (DSS-2A) training provided at the DRSN Training Facility, located at Fort Huachuca, AZ
Ability to receive training on VoIP/VoSIP training via the one-week Cisco Internet Protocol (IP) Telephony (Part-1) Course.
Maintain currency of required training and certs.
IAT Level II cert is required. OR Must be able to obtain within 3 months of being hired.

Nice To Haves

Other relevant experience as a Systems Admin and/or Help Desk Specialist would be perfect for this role

Responsibilities

Provides on-site support to maintain, monitor and modify DRSN and its sub-systems for continuous operation IAW system specific manufacturer manuals, and current DoD and Air Force Instructions.
Support the maintenance and monitoring activities, switch operation and administration, scheduled and unscheduled maintenance, fault isolation, and service restoration.
Conducts scheduled, unscheduled, preventive, and corrective maintenance.
Provides database management of the systems to include subscriber add, moves, and deletes, database modification, report creation, printing, backup, restore, and purging of files.
Generates and stores backups after major database modifications.
Provide technical and operational support to end-user services, network expansions, and modernization of telecommunications backbone systems.
Provide problem resolution for all hardware and software elements of the data communication circuits maintained by the work center to include Commercial and GFE owned networks.
Performs installation support for Offutt DRSN requirements.
Implements security controls, doctrine, and policies.
Manages hardware and software IAW DISA and Raytheon technical manuals.
Assists DRSN IA personnel on matters involving the Risk Management Framework (RMF), Assessment and Authorizations (A&A) and overall security of the DRSN system.
Communicates with internal and client project team members.
Assists team members regarding solution design, process and/or approaches.
Perform other DRSN related responsibilities required by the 55 SCS.