Operations & Logistics Manager

Richemont•New York, NY

8d•$100,000 - $120,000•Onsite

About The Position

Alfred Dunhill is seeking an Operations & Logistics Manager for its US business. This pivotal role is responsible for driving operational excellence, financial reporting, and process optimization across retail and wholesale channels, with a primary focus on retail operations. The position acts as a critical link between local teams, wholesale partners, and global HQ. The role combines hands-on operational execution with strategic analytical insight and project leadership to enhance performance, strengthen controls, and support key strategic decision-making.

Requirements

Bachelor’s degree or equivalent work experience.
4–7+ years of experience in retail and/or wholesale operations, preferably within luxury or premium environments.
Strong experience working with US major wholesale partners.
Proficiency with platforms such as EDI, SPS Commerce, DSCO, GXS, Drop Ship, and JOOR.
Proven experience in multi-site retail operations and stock management.
Demonstrated ability to lead projects and improve processes across functions and regions.
Advanced proficiency in SAP and Microsoft Excel.
Strong understanding and practical experience with wholesale systems and digital platforms prevalent among US major retailers/wholesalers.
High level of data analysis and reporting capability.
Highly commercial and analytical mindset.
Excellent organizational and multitasking abilities in a fast-paced environment.
Meticulous attention to detail and accuracy.
Exceptional communication and interpersonal skills, capable of influencing at all levels.
Proactive, solution-oriented approach with the ability to constructively challenge and drive change.
Strong leadership and stakeholder management capabilities.

Responsibilities

Lead month-end and year-end closing activities, including accruals, reclasses, and inventory provisions.
Prepare and deliver monthly financial packages, highlighting sales, gross margin, and expense variances.
Identify financial risks and opportunities, providing actionable insights to leadership.
Support budgeting, forecasting, and ongoing performance tracking.
Oversee end-to-end wholesale order management, from order creation to delivery and invoicing.
Manage and optimize key wholesale platforms including EDI, Drop Ship, GXS, DSCO, and SPS Commerce.
Maintain customer master data and account setups in SAP.
Manage White Spot business operations across North America.
Generate and deliver regular operational and financial reports to HQ and wholesale partners.
Provide data and operational insights to support partner meetings and visits.
Serve as a primary point of contact for wholesale partners, resolving order-related inquiries.
Act as the primary operational liaison between retail boutiques and head office functions.
Provide expert SAP and POS support, including user training and troubleshooting.
Manage and control all stock movements between boutiques and distribution centers.
Coordinate and support boutique audits, loss prevention initiatives, and ensure operational compliance.
Oversee Made-to-Measure (MTM) and special customer orders.
Raise and manage purchase orders for retail and licensed product categories.
Ensure accurate and timely invoice processing.
Oversee and coordinate all inbound and outbound logistics for Dunhill in the US.
Act as the primary liaison with global HQ Operations & Logistics and RNA Logistics teams.
Develop and build relationships with freight forwarders and customs brokers, ensuring compliance.
Coordinate stock movements, including swaps, reorders, and returns (RTVs).
Monitor distribution center flows to maintain optimal inventory levels.
Review and optimize operational and financial processes, focusing on inventory management and wholesale purchasing.
Drive automation and efficiency improvements across reporting and systems.
Lead and support cross-functional projects, including SAP enhancements, POS updates, and compliance initiatives.
Act as a key user for SAP projects, including testing and regional implementation.
Partner with Commercial, Merchandising, Finance, IT, HR, and Marketing teams.
Provide operational feedback and insights to drive continuous performance improvement.
Develop, implement, and maintain policies and procedures.
Support retail teams with vendor management, after-sales service, training, and store operations.