Operations & Logistics Manager (US)
About The Position
Goodera is the world's leading employee volunteering platform, powering companies to scale employee volunteering experiences globally through its innovative technology platform and unique operating model. With a presence in over 100 countries and support for 30+ languages, Goodera connects over 500 clients, including 60+ Fortune 500 companies, with meaningful volunteer opportunities tailored to their communities. The company is growing at 100% year on year and is backed by top investors. As Goodera scales its volunteering events, kits, and flagship client experiences across the United States, it is looking for a hands-on Operations & Logistics Manager based in Dallas to own procurement, kitting, warehousing, shipping, and on-the-ground logistics that keep every event delivery running flawlessly. The Operations & Logistics Manager will own the physical supply chain behind Goodera's US events, from sourcing and assembling custom kits to warehousing, quality control, shipping, and returns. This is a hands-on operational role based in Dallas where the manager will manage local procurement and a storage facility, coordinate closely with the Dallas warehouse and the India logistics team, build and negotiate with a US vendor base, and travel to large events to oversee setup and delivery. The role requires ultimate ownership of inventory accuracy, kit quality, and the end-to-end logistics to ensure materials arrive complete, on time, and to standard.
Requirements
- 5-10 years of experience in operations, logistics, supply chain, procurement, or warehouse management, ideally supporting events, fulfillment, or kitting operations.
- Hands-on experience with procurement, vendor negotiation, inventory control, and quality control.
- Familiarity with 3PL coordination, shipping logistics, and warehouse SOPs.
- Strong organizational skills and exceptional attention to detail across high-volume, time-sensitive deliverables.
- Ability to operate independently, solve problems quickly, and make decisions in fast-moving environments.
- Excellent communication and coordination skills, with experience working across distributed teams and time zones.
- Based in or willing to relocate to Dallas, with the ability to be on-site at the warehouse multiple times per week and to travel to events across the United States.
Responsibilities
- Manage local procurement, assemble custom kits, and perform quality control (QC) before client dispatch.
- Handle packing and shipping of finished kits to clients.
- Manage client-specific custom prints for volunteer events as required.
- Manage a local storage facility and coordinate with the Dallas warehouse.
- Visit the warehouse at least twice a week to ensure SOP compliance and assist with packing and QC for partially custom kits.
- Track all inventory and future orders, raising alerts proactively for potential out-of-stock items.
- Maintain and expand the US vendor base.
- Negotiate with vendors on Goodera's behalf to secure quality, cost, and reliability.
- Perform QC on all inbound and outbound shipments.
- Train 3PL staff on kitting processes and standards.
- Coordinate closely with the India logistics team to align on planning and execution.
- Support production and procurement for GTM events, including marketing collaterals such as standees, prints, trade booths, and AV requirements.
- Travel to large events to oversee delivery and ensure optimal setup.
- Manage return shipments from event locations.
- Perform QC on leftover kits, replenish missing items, and update inventory records accordingly.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
