Operations Learning Manager

Sanitas•San Antonio, TX

3d•Hybrid

About The Position

Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness. The Operations Learning Manager is responsible for the overall Operational training, deployment and Implementation program at Sanitas Medical Centers to assure administrative and operational staff understand processes, workflows, systems functionalities, procedures, and responsibilities and are well versed and trained on their specific roles.

Requirements

3 - 5 years of experience in the medical field.
Demonstrated ability of quality monitoring of all processes.
Ability to accept accountability for assignments, timeliness and quality of work.
Excellent communication skills at all levels and amongst team leaders.
Strong consultative relationship and interpersonal skills.
Great Customer Service.
Possesses both written and verbal communication skills.
Ability to maintain confidentiality within HIPAA and compliance guidelines.
Detail-oriented, well-organized, and critical thinking with analytical skills.
Advanced English is required.

Nice To Haves

eClinicalWorks knowledge is preferred.
Healthcare training experience is preferred.
Bilingual Spanish is preferred.

Responsibilities

Responsible for planning, designing, developing, and implementing training content and materials for front desk and management personnel.
Develop and conduct training sessions with specific groups as needed.
Train all administrative and operational personnel about responsibilities, duties, processes and EMR use.
Design and improve all required elements to perform trainings and learning programs.
Works with other areas of the organization such as Billing, referrals or patient experience, IT and others to assist with updates, validation, and implementation of training material.
Keep up to date about the administrative and operational roles and functions
Contributes to the development and schedule of training plans for the administrative and operational team
Identify administrative and operational super users at the different locations who will constantly support the training of new hires.
Develop and conduct training overviews and attend training change communication events.
Work on schedules for on-site visits and hands-on training and rounds throughout all locations to identify training needs.
Develop action plans to support and address training needs and challenges.
Schedules refreshers sessions for all admin support staff to go over workflows, processes and EMR use.
Is able to identify super users at the different locations and uses the train the trainer methodology
Maintain constant communication with the Executive team and reports on training progress weekly and monthly.
Establish learning network with all identified super users
Attend eClinicalWorks workshops to stay up to date with the latest upgrades when needed.
Work with trainers to assist with the development, validation, and updating of training materials.
Assist with the build, configuration, and testing of training environments.
Assist in the development of policies and procedures for all areas of training responsibility.
Complete all assigned project tasks and requirements within designated timelines.
Maintain constant communication and reports on training progress.
Responsible for onboarding and training of new employees.
Drive the QA process to ensure the final product is accurate and complete.
Conduct team meetings to discuss training related changes, communications, updates and improvements.
Coordinate with locations a schedule with onsite training and refresher schedule.
Follow established KPIs for the department.
Perform other duties as required by management.