Operations Leader

Imperiall•Warwick, RI

1d•Onsite

About The Position

Imperiall is seeking an Operations Leader to join their Operations Team. This is a crucial role within the company, and we are looking for someone interested in building a career at a dynamic, young, and healthy company. The Operations Leader will be responsible for leading the branch’s operations team, coordinating the workforce, ensuring the completion of contracted cleaning services, empowering and training team members, and cultivating the company’s strong organizational culture. This role is ideal for individuals who enjoy working with people, are patient, adaptable, appreciate feedback, and see themselves as leaders and team players. Imperiall emphasizes a healthy and motivating organizational culture, professional and personal growth, and making a difference. The company is a commercial cleaning service provider known for high-quality standards and a people-centric culture that values mutual appreciation, respect, listening, development, appreciation, celebration, and care.

Requirements

Cultural Match - must cherish and promote the organizational culture.
Leadership Skills - must put team member’s needs before your own, empower and inspire the team.
Listening Skills - must know the power of listening to learn new ideas, improve the system, and develop.
Detail-Orientation - must understand that details make an enormous difference and ensure consistency.
Care - must care about people and ensure the team feels heard and cared for.
Trustworthiness - must foster mutual trust and loyalty.
Altruism - must put other people’s needs first and provide team members with necessary tools.
Systematic Profile - must follow and enforce Imperiall Systems.
Being bilingual is a must! (Spanish and English).
Computer Skills - must be comfortable with computers, iPhones, and iPads.
High-Standard Consistency - must be consistent in team development, following the system, and ensuring high-quality standards.
Organization Skills - must plan, organize, schedule, and budget efficiently, focusing on key priorities.
Driving - frequent visits to partner’s facilities are a must.
Speaking Spanish is a must!

Responsibilities

Provide constant guidance, support, and inspiration to Community Leaders, Team Leaders, Operations Technicians, and Specialists.
Promote Imperiall culture at all times.
Lead weekly meetings with the team of Community Leaders regarding self-development, technical training, and human skills training.
Be available for the whole community of Specialists in the field as a reliable source of knowledge, insights, guidance, and compassion.
Create constant initiatives to develop the Operations community.
Cultivate a meaningful relationship with all team members based on core values.
Evaluate performance using key metrics and address issues to improve it.
Conduct frequent performance reviews, providing honest, direct, and caring feedback.
Perform weekly meetings with the Director of Leadership to discuss strategic planning and reports.
Perform daily meetings with Partner Consultant to discuss notes, account situations, and partner requests/complaints.
Perform daily meetings with Community Leaders to go over notes, discuss schedules, and resolve requests/complaints.
Optimize and oversee the operational aspects of multiple accounts to ensure efficiency.
Constantly monitor and train the operations team on how to lead community members to ensure overall satisfaction.
Review weekly site budget performance and enforce recommendations for improvement.
Visit accounts sites within the area of operation to ensure standards are met and community members are well trained.
Perform periodic site visits to meet new community members, double-check training procedures, and introduce yourself as another layer of leadership.
Perform monthly site visits in strategic accounts for meetings with Team Leaders.
Perform periodic site visits to review quality standards and analyze potential improvement opportunities.
Create Operational plans and strategies for all accounts under responsibility.
Create and document Specialists’ schedules to maximize efficiency.
Co-lead Installations Meetings for new accounts.
Ensure compliance with the company's policies and operational guidelines.
Review and update Imperiall’s quality assurance software.
Review and approve the timekeeping system.
Review and update Imperiall’s ticketing software.
Review and update Imperiall’s scheduling software.
Utilize the main company software to communicate, assign tasks, adjust schedules, and track team member’s activities.
Review, adjust, complete, and report weekly Payroll.
Interview applicants for open leadership positions.
Conduct progressive discipline process for leadership positions.
Ensure progressive discipline process is being correctly followed for all positions.
Perform daily meetings with the Talent Coordinator to discuss open positions, available candidates, and recruiting strategies.

Benefits

Full-time position
Opportunity to exercise leadership, exceptional listening, empathy, and care toward the community
Opportunity to enter the commercial cleaning industry
Fulfillment of coordinating a professional and competent Operations team
Exciting career in a dynamic company
Self-development and growth opportunities
Warm and welcoming organizational culture and wonderful work environment
Compensation program above industry standards
Weekly pay
Company car
Paid Gas
Health care insurance
Dental insurance
Vision insurance
Various courses and certificates available
Paid Holidays
Paid time off
Paid Vacation
Career advancement plan
Paid in-house graduation training program
Paid outside certifications
Paid Human Skills development course
Paid attendance to events and conferences