Operations Leader

Imperiall•Burlington, MA

1d•Onsite

About The Position

Imperiall is seeking a leader to join their Operations Team. This position is crucial to the company's core business and is ideal for someone looking to build a career at a dynamic, young, and healthy company. The Operations Leader will be responsible for leading the branch’s operations team, coordinating the workforce, ensuring the completion of contracted cleaning services, empowering and training team members, and cultivating the company's organizational culture. The ideal candidate enjoys working with people, is patient, adaptable, values feedback and continuous improvement, sees themselves as a leader and team player, values a healthy and motivating organizational culture, is interested in professional and personal growth, wants to join a happy, dynamic company, possesses strong human skills like listening and empathy, is detail-oriented, and wishes to make a difference.

Requirements

Cultural Match - must cherish and promote the organizational culture.
Leadership Skills – must put team member’s needs before your own, empower and inspire the team.
Listening Skills – must know the power of listening to learn new ideas, improve the system, and develop.
Detail-Orientation – must understand that details make an enormous difference and appreciate following structured systems.
Care – must care about people and ensure the team feels heard and cared for.
Trustworthiness – Loyalty is essential.
Altruism – always put other people’s needs first and provide team members with the tools necessary to thrive.
Systematic Profile – must follow and enforce Imperiall Systems.
Being bilingual is a must! (Spanish and English).
Computer Skills - must be comfortable with computers, iPhones, and iPads.
High-Standard Consistency - must be consistent in developing the team, following the system, and ensuring high-quality standards.
Organization Skills - Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
Driving – frequent visits to partner’s facilities are a must.
Must be able to communicate effectively in Spanish and English.

Nice To Haves

Patient, understanding, and can easily adapt to different people's profiles.
Appreciates constructive feedback and continuous improvement.
Considers themselves a leader and a team player.
Values healthy and motivating organizational culture.
Interested in growing as a professional and human being.
Wants to join a happy, dynamic company.
Possesses strong human skills, such as listening, empathy, communicating.
Appreciates following structured systems.
Wishes to make a difference in the world we live in.

Responsibilities

Provide constant guidance, support, and inspiration to Community Leaders, Team Leaders, Operations Technicians, and Specialists.
Promote Imperiall culture at all times.
Lead weekly meetings with the team of Community Leaders regarding self-development, technical training, and human skills training.
Be available for the whole community of Specialists in the field as a reliable source of knowledge, insights, guidance and compassion.
Create constant initiatives to develop the Operations community.
Cultivate a meaningful relationship with all team members based on core values of respecting, listening, developing, appreciating, celebrating, and caring.
Evaluate performance using key metrics and address issues to improve it.
Conduct frequent performance reviews, providing honest, direct, and caring feedback to team members.
Perform weekly meetings with the Director of Leadership to discuss strategic planning and reports about community members, accounts, etc.
Perform daily meetings with Partner Consultant to discuss notes, overall situation of accounts, and review partner requests/complaints.
Perform daily meetings with Community Leaders to go over all the notes, discuss schedules, and dispatch requests/complaints resolutions.
Optimize and oversee the operational aspects of multiple accounts to ensure efficiency.
Constantly monitor and train the operations team on how to lead community members to ensure overall satisfaction.
Review weekly site budget performance and enforce recommendations for improvement.
Visit accounts sites within the area of operation to ensure standards are met and all community members are well trained.
Perform periodic site visits to meet new community members, aiming to double-check training procedures and introduce yourself as another layer of leadership within the company.
Perform monthly site visits in strategic accounts for meetings with Team Leaders.
Perform periodic site visits to review quality standards and analyze potential improvement opportunities.
Create Operational plans and strategies for all accounts under responsibility.
Create and document Specialists’ schedules to maximize efficiency.
Co-lead Installations Meetings for new accounts.
Ensure compliance with the company's policies and operational guidelines.
Review and update Imperiall’s quality assurance software.
Review and approve the timekeeping system.
Review and update Imperiall’s ticketing software.
Review and update Imperiall’s scheduling software.
Utilize the main company software to communicate, assign tasks, adjust schedules, and track team member’s activities.
Review, adjust, complete, and report weekly Payroll.
Interview applicants for open leadership positions.
Conduct progressive discipline process for leadership positions.
Ensure progressive discipline process is being correctly followed for all positions.
Perform daily meetings with the Talent Coordinator to discuss open positions, available candidates, and recruiting strategies.

Benefits

Full-time position.
Opportunity to exercise leadership, exceptional listening, empathy, and care toward the community.
An opportunity to enter the amazing commercial cleaning industry.
The fulfillment of coordinating a professional and competent Operations team.
An exciting career in a dynamic company.
Self-development and growth opportunities: we invest in our people!
Warm and welcoming organizational culture and wonderful work environment.
Weekly pay.
Company car.
Paid Gas.
Health care insurance.
Dental insurance.
Vision insurance.
Various courses and certificates available.
Paid Holidays.
Paid time off.
Paid Vacation.
Career advancement plan (Many opportunities for growth).
Paid in-house graduation training program.
Paid outside certifications.
Paid Human Skills development course.
Paid attendance to events and conferences.