Operations Lead - Amarillo Netplex
About The Position
Amarillo Netplex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Amarillo, TX. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Amarillo Netplex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Operations Lead is expected to provide excellent guest service and help cultivate a memorable facility experience. There will be event and supervisory responsibilities including setup and tear-down and assisting with execution. This position will also have a large role in supporting daily operations, preventative maintenance, and facility upkeep.
Requirements
- Excellent communication skills, both verbal and written
- Ability to maintain focus in a high-volume, fast-paced environment
- Must have excellent guest service skills
- Must be detail-oriented and have outstanding organizational skills
- Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
- Must be respectful and friendly
- Must work well with others
- Must take personal initiative for the betterment of the team and venue
- Commitment to the safety and well-being of others
Nice To Haves
- Previous supervisory experience is preferred
- Have a basic understanding of facility operations preferred
Responsibilities
- Serve as a Operations Team shift lead
- Assist with training and monitoring quality control for the Operations Department
- Perform setup and tear-down duties according to event and program specifications
- Support all aspects of facility operations
- Assist in performing preventative maintenance work
- Assist with monitoring quality control of vendor performance
- Consistently communicate issues and relevant updates to direct supervisor
- Greet and serve all guests according to our Guest 1st Service model standards
- Act as a liaison between the venue and the guests
- Assist with ensuring all aspects of the facility are clean, safe, and guest-ready
- Help maintain and keep inventory of departmental and facility assets
- Assist in making sure all facility equipment is in proper working order
- Assist with identity and mitigating safety issues throughout the facility
- Assist with medical and security issues throughout the facility according to our Emergency Action Plan training standards
- Additional duties as assigned by management
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
