Operations Lead - Old Town Alexandria

ALO • Alexandria, VA

2d • Onsite

About The Position

The Operations Lead is a critical member of the store leadership team, responsible for driving profitability and efficiency through effective operations and team coaching. This role works closely with the Operations & Visual Manager to initiate tasks, delegate work, and provide feedback to the team, ensuring optimal results for total store operations. The Operations Lead embodies ALO's Guiding Principles and contributes to a positive and productive work environment.

Requirements

• 2+ years of prior work experience in a client-centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision-making.
• Values feedback, is receptive to receiving feedback, and eager to provide it.
• High energy, upbeat, and enthusiastic with the ability to integrate fun and work.
• Self-motivated with a desire to achieve results and excel individually and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO’s Guiding Principles.
• Open availability and ability to work variable shifts including peak days and weekends.
• Ability to work during the company’s Blackout period (week of American Thanksgiving through the first week of January).

Responsibilities

• Lead and execute inventory management processes with a focus on maximizing accuracy and reducing shrink.
• Investigate inventory accuracy issues and partner with the General Manager to address system or process gaps.
• Manage key operational functions including shipment, receiving, processing, reverse transfers, sales floor recovery, intra-day replenishment, floor set updates, and supply management.
• Champion strong visual standards for the sales floor.
• Support a safe and efficient work environment through strong stockroom standards and processes.
• Partner with the Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
• Leverage metrics to support business-driving strategies.
• Assess and fulfill the needs of the business, team, and guests on the retail floor.
• Lead by example and inspire staff in daily operations and guest experience.
• Directly oversee Operations Associates, including recruitment and talent development.
• Use company performance tools to evaluate operations associates and provide feedback for growth.
• Collaborate with the Visual Lead and Sales & Service Lead to ensure cross-functional alignment and business execution.
• Execute company-level operations-focused directives, projects, and initiatives in partnership with the Operations & Visual Manager.

Benefits

• Generous employee discount for ALO
• Free membership to ALO Wellness Club with access to streaming fitness and yoga classes
• Competitive medical, dental, and vision plan options
• Enhanced additional benefits such as free virtual access to mental health providers and new parent support (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed