Operations Lead - Valley Fair

Alo Yoga • Santa Clara, CA

2d • Onsite

About The Position

The Operations Lead is a critical role within the store leadership team, responsible for driving and coaching towards profitability and efficiency. This role works closely with the Operations & Visual Manager to initiate tasks, delegate work, and provide feedback to the team to achieve optimal results and support total store operations. The Operations Lead will manage inventory processes, investigate accuracy issues, oversee key operational functions like shipment and receiving, and champion visual standards. They will also support a safe and efficient work environment through strong stockroom management. Additionally, the Operations Lead partners with management to handle reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities. They are expected to demonstrate strong business acumen by leveraging metrics to support business-driving strategies and move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests. This role also involves leading by example, inspiring staff in daily operations and guest experience, directly overseeing Operations Associates, and being responsible for talent recruitment and development. They will use company performance tools to evaluate associates and provide feedback for growth. The Operations Lead collaborates with other leads to ensure cross-functional training and business execution, and executes company-level operations directives and projects.

Requirements

• 2+ Years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles
• Open availability and expected to work variable shifts including peak days and weekends.
• Expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

Responsibilities

• Lead and execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink.
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps.
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management.
• Champion strong visual standards for the sales floor.
• Support a safe work environment and efficient operation through strong stockroom standards and processes.
• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized.
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests.
• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Operations Associates; responsible for recruitment and development of talent.
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader.
• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed.
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC).

Benefits

• Generous employee discount for ALO
• Free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options
• Enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)
• Commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed