Operations Lead - Promenade at Westlake

Alo Yoga • Thousand Oaks, CA

6d • Onsite

About The Position

The Operations Lead is a critical role within the store leadership team, responsible for driving and coaching the team towards profitability and efficiency. Working closely with the Operations & Visual Manager, this role involves initiating tasks, delegating work, and providing feedback to achieve optimal results in total store operations. The Operations Lead will also act as a Business Leader, partnering to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities. They will demonstrate strong business acumen by leveraging metrics to support business-driving strategies and will move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests. As a People Leader, they will lead by example, inspire staff, and directly oversee Operations Associates, including recruitment and development, using company performance tools for evaluation and feedback.

Requirements

• 2+ Years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles
• Full-time position requiring 32 - 40 hours per week
• Open availability and expected to work variable shifts including peak days and weekends
• Expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving through the end of the holiday season (the 1st week of January).

Responsibilities

• Lead and execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink.
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps.
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management.
• Champion strong visual standards for the sales floor.
• Support a safe work environment and efficient operation through strong stockroom standards and processes.
• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized.
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests.
• Lead by example and inspire staff in daily operations and guest experience.
• Directly oversee the Operations Associates; responsible for recruitment and development of talent.
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader.
• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed.
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC).

Benefits

• Generous employee discount for ALO
• Free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options
• Enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)
• Commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed