Operations Lead
About The Position
The Operations Lead is responsible for implementing the infrastructure that enables scalable execution across YouTube channels. This role manages people and mostly ensures that workflows, timelines, tools, quality assurance, and cross-functional coordination operate efficiently. Operations Leads support Strategy Leads by building and owning systems that improve delivery, visibility, and operational predictability. As RHEI is a high growth company, you should enjoy working in an entrepreneurial, high change environment. RHEI has a remote work model which offers the best work life balance.
Requirements
- 4+ years in operations, project management, or production coordination, ideally within media, entertainment, or digital content
- Demonstrated expertise in ClickUp (preferred), Asana, Monday, or comparable PM platforms, including custom field architecture, automations, and dashboard building
- Strong systems thinking with a track record of turning ambiguous processes into repeatable workflows
- Experience working with YouTube, TikTok, or Snapchat content operations is a plus
- Excellent written communication, with the ability to document complex processes simply
- Comfortable working asynchronously across time zones and with remote teams
Responsibilities
- Assist with design and maintain publishing workflows
- Build and refine project templates
- Implement scalable task structures in PM tools
- Standardize intake processes
- Create launch and rollout playbooks
- Model publishing volume and workload forecasts
- Identify bandwidth risks
- Support resourcing decisions
- Optimize task allocation
- Implement platform configuration (ClickUp preferred, Jira, Asana, Airtable, etc.)
- Ensure documentation accuracy
- Improve dashboard visibility
- Drive adoption of AI-driven workflows
- Align with Design, Editing, Partnerships, Rights
- Track dependencies across teams
- Escalate blockers early
- Ensure timeline adherence
- Own, drive, and define QA checkpoints and be the main resource associated with it
- Audit workflow compliance
- Reduce repeat operational errors
- Improve process clarity
- Proficient with LLM tools (Claude preferred, ChatGPT, Gemini) for operational use cases including documentation generation, workflow drafting, and data summarization
- Supporting the Program Manager with the implementation of our proprietary AI platform, Made, to the channel management workflow
- Comfortable designing prompts and lightweight automations to reduce manual work
- Familiar with AI features within PM platforms (ClickUp Brain, Asana Intelligence, etc.)
- Understands when to apply AI versus when human judgment is required
- Curious about emerging tools and willing to test, document, and roll out improvements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
