CA-Operations Lead

Apple

7d • Onsite

About The Position

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Lead, you embody a whole-store mindset and are integral to supporting the Store Leadership team. You play a critical role in facilitating meaningful experiences for both customers and team members, and inform and energize our teams to do their best work and contribute to operational excellence. You actively connect with team members, making sure everyone is equipped with the support, tools, and resources they need to deliver exceptional customer interactions. An Operations Lead drives and maintains operational readiness and excellence for our stores. You support the leadership team in building and maintaining store team knowledge and engagement in inventory, presentation, and preservation standards. By engaging and influencing the store team through effective communication, you make sure operational goals are met to create an experience like no other for our customers. Make sure the store complies with Apple values and policies, such as privacy and environmental initiatives, while maintaining a culture of operational excellence. Gather, interpret, and share data with the leadership team to strategize, recognize successes, and identify opportunities for improvement in key areas. Manage preservation work order tasks and supply budget in compliance with Apple standards. Make sure all applicable health and safety standards are being met, including the maintenance and testing of all life-safety and health systems. Coordinate partnership with the Operations team and the Technology and Merchandising Pro to make sure store technology and demos meet Apple Retail standards. Energize, inform, and align team members with store performance goals, priorities, and communication. Attend to time-sensitive team member feedback, questions, and concerns, and escalate issues to Store Leadership as appropriate. Address operational needs of the store such as opening and closing procedures, cash management, and overrides. Perform other tasks as needed, including but not limited to supporting customer-facing activities. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. This posting is for existing vacancies and future opportunities at Apple. For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

Requirements

• Professional experience in retail or sales, or a related field.
• Experience in mentoring or leading others, personally or professionally.
• Proficiency in spoken and written English (or sign language), unless the position is in Quebec.
• Proficiency in spoken and written French (or sign language) if the position is in Quebec.
• Ability to lift and carry products to various locations within or around the store.
• Availability based on business needs, including evenings, weekends, and holidays, in compliance with local laws and approved accommodation measures.

Nice To Haves

• Ability to motivate others to achieve performance goals through dialogue, collaboration, and recognition.
• Ability to resolve conflicts and disputes productively.
• Ability to work at a high pace and make quick decisions, utilizing analytical skills, experience, and judgment.
• High attention to detail and strong organizational skills.
• Ability to work independently and act without close supervision.
• Basic knowledge of productivity software, such as Numbers and Excel.

Responsibilities

• Drives and maintains operational readiness and excellence for stores.
• Supports the leadership team in building and maintaining store team knowledge and engagement in inventory, presentation, and preservation standards.
• Engages and influences the store team through effective communication to ensure operational goals are met.
• Ensures the store complies with Apple values and policies, such as privacy and environmental initiatives.
• Gathers, interprets, and shares data with the leadership team to strategize, recognize successes, and identify opportunities for improvement.
• Manages preservation work order tasks and supply budget in compliance with Apple standards.
• Ensures all applicable health and safety standards are met, including maintenance and testing of life-safety and health systems.
• Coordinates partnership with the Operations team and the Technology and Merchandising Pro to ensure store technology and demos meet Apple Retail standards.
• Energizes, informs, and aligns team members with store performance goals, priorities, and communication.
• Attends to time-sensitive team member feedback, questions, and concerns, and escalates issues to Store Leadership as appropriate.
• Addresses operational needs of the store such as opening and closing procedures, cash management, and overrides.
• Performs other tasks as needed, including supporting customer-facing activities.
• Contributes to an inclusive environment by respecting differences and having curiosity to learn.
• Demonstrates Apple’s values of inclusion and diversity in daily activities.

Benefits

• Hiring rate up to the midpoint of the pay range for postings in Ontario.
• On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum for postings in Ontario.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed