Operations Lead (2nd Shift)

GN Group•Shakopee, MN

1d•Onsite

About The Position

This Operations Lead position is responsible for leading strategic project delivery for Enterprise and Gaming, managing the end-to-end lifecycles of planning and delivery for Operations strategic projects. Key responsibilities include documenting processes and work instructions, defining deliverables, creating schedules, leading meetings, and ensuring budgets are met. The role involves supporting and managing a diverse mix of Operations projects across Supply Chain, New Channel Integration, Shipping/Distribution, Manufacturing, and Systems. The Lead will develop and document processes, organize meetings, monitor project status, and update all Operations Processes, including Order-to-Cash (OTC) for Pre-Fulfillment, Fulfillment, and Materials Management. This role requires providing direction and task oversight to individuals and stakeholders, gathering data, participating in global meetings, and building relationships with carriers. The Operations Lead will also troubleshoot with Global Trade Compliance, coordinate with Procurement, and formalize processes within M&M and Fulfillment for OTC. A critical aspect of the role is accountability for OTC launch and ongoing operations, including continuous improvement, and leading the Navision to D365 conversion as a Subject Matter Expert, driving systems enhancements across ERP, WES, and WMS while guiding cross-functional teams through the transition. Additionally, the role involves project managing picking and shipping processes, such as fulfillment with M&M and Fulfillment.

Requirements

Track record of resolving problems and complex issues
Ability to effectively prioritize and balance diverse work schedule and demonstrates ability to be highly organized and manage time effectively
Proficient with oral and written communication and with conducting presentations
Associate degree and/or equivalent work experience
Advanced experience with Microsoft Word, Excel and PowerPoint
Experience with ERP systems

Nice To Haves

Technical/bachelor’s degree
3 years of proven experience in leading/supporting project management tasks, including demonstrated experience in establishing deliverables and timelines. Preferably in an operation, manufacturing, shipping and/or distribution environment.
Project Management Certification
Supervisory experience
Experience with Microsoft Visio and SharePoint strongly preferred

Responsibilities

Lead strategic project delivery for Enterprise and Gaming, managing end-to-end lifecycles the planning and delivery of Operations strategic projects and be responsible for their success which includes documenting processes and work instructions, defining deliverables, creating schedules, leading meetings and ensuring budgets are accomplished.
Support and manage a diverse mix of Operations projects (Supply Chain, New Channel Integration, Shipping/Distribution, Manufacturing, and Systems)
Develop and Document processes, meeting results, actions, risks, and project communications
Organize meetings, develop agendas, monitor and update project status
Document and update all Operations Processes to include OTC for Pre-Fulfillment, Fulfillment, and Materials Management
Provide direction and task oversight to individuals, departments, and stakeholders
Gathering required data from end users to evaluate objectives, goals, and scope on assigned projects
Participate in global meetings, some being outside of normal work hours with external and internal partners
Liaison and build strong relationships and partnerships with Carriers (Inbound / Outbound)
Troubleshoot and work with Global Trade Compliance to reduce/eliminate late shipments
Coordinate with Procurement to ensure delivery of required channel material on time
Develop and formalize processes and procedures within M&M and Fulfillment for OTC
Accountable for the performance of OTC launch and ongoing operations including continuous improvement
Lead the Navision to conversion D365 as a Subject Matter Expert (SME), driving systems enhancements across ERP, WES, and WMS while guiding cross-functional teams through the transition.
Project manage Picking and shipping - process such as fulfillment with M&M and Fulfillment