Operations Lead - US Philippines Liaison
About The Position
PMSI is expanding its offshore operations team in Cebu, Philippines, and is looking for an experienced mortgage servicing professional to help lead the journey. This role offers the opportunity to take mortgage servicing knowledge and use it to help establish a new team, develop processes, train and mentor employees, and create a strong connection between U.S. and Philippines operations. The position reports directly to a Senior Manager and requires regular travel to Cebu, Philippines, including extended assignments. Relocation to Cebu may also be considered. Candidates currently located in the Philippines who meet the required mortgage servicing experience and qualifications are encouraged to apply.
Requirements
- 5+ years of mortgage servicing experience required.
- Hands-on experience with mortgage loan sales and transfers required.
- Hands-on mortgage servicing reconciliation experience required.
- Strong understanding of mortgage servicing operations, processes, controls, and data.
- Previous experience leading projects, mentoring employees, training employees, or supervising teams.
- Experience developing procedures, documenting workflows, and improving operational processes.
- Experience with mortgage servicing systems; MSP experience preferred.
- Bachelor's degree in Finance, Accounting, Economics, Mathematics, Business, or a related field.
- GPA of 3.5 or higher.
- Strong organizational, analytical, and communication skills.
- Ability to work independently and make sound decisions in a fast-changing environment.
- Ability to work effectively across U.S. and Philippines teams and time zones.
- Ability and willingness to travel regularly to Cebu, Philippines, including extended assignments, is required.
- A current, valid passport and ability to travel internationally are required.
Nice To Haves
- MSP experience preferred.
Responsibilities
- Supporting the launch and continued growth of our Cebu mortgage servicing operations.
- Training and mentoring team members on mortgage servicing processes, with particular emphasis on loan sales and transfers, reconciliation, and related servicing activities.
- Partnering with U.S. leadership to implement operational strategies, workflows, controls, and performance standards.
- Assisting with recruiting, interviewing, onboarding, and training new team members.
- Coaching employees on PMSI processes, quality standards, client requirements, and servicing best practices.
- Developing and documenting workflows, procedures, training materials, and operational best practices.
- Serving as a key communication link between the U.S. and Philippines teams.
- Monitoring productivity, quality, accuracy, and operational performance.
- Identifying process gaps and opportunities for improvement and helping implement scalable solutions.
- Supporting client implementations, transitions, loan-transfer activities, and special projects.
- Traveling to Cebu as required to provide hands-on leadership, training, and operational support.
- Helping build a collaborative, accountable, and high-performing team culture.
Benefits
- Relocation to Cebu may also be considered.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
