Operations Lead, Express

Excelsior Orthopaedics•Eggertsville, NY

6d•$90,000 - $180,000•Onsite

About The Position

In partnership with the Clinical Manager, Express Medical Director, and Supervising Physicians, the Operations Lead supports the successful management, operation, and growth of Excelsior Express across multiple locations. The Operations Lead serves as a working leader, balancing direct patient care responsibilities with operational leadership duties, including provider support, workflow optimization, staff development, and departmental initiatives. Administrative time will be allocated commensurate with operational responsibilities, staffing needs, and organizational priorities.

Requirements

Graduated from an accredited program, either Physician Assistant or Nurse Practioner
Current NYS Physician Assistant or Nurse Practitioner License
Min 5 years orthopaedic clinical experience required; closer to 10 year’s experience preferred
Management experience preferred
Proficient utilization of Microsoft® suite applications: Word, Excel, PowerPoint, Outlook, Teams
EMR experience required
Written and verbal communication skills required to effectively exchange information with team members

Responsibilities

Demonstrate our Core Values of being Patient Centered, Team Focused, Service Driven, Accountable, and Innovative every day
Provides day-to-day operational leadership and serves as the first point of contact for provider scheduling, workflow concerns, and operational issues, escalating matters to the Clinical Manager as appropriate.
Perform all clinical duties of a Physician Assistant
Manage team of PA and NP direct reports at multiple locations who are assigned to Express
Co-lead operational meetings
Schedule and facilitate Express team meetings as needed to ensure effective communication
Develop strong interdepartmental teamwork to meet the needs of the patients and physicians
Work closely with operations to ensure smooth workflows resulting in meeting or exceeding quality and efficiency metrics
Build and maintain a positive communication flow with physicians and work as a team to enhance the success of Express
Work closely with Human Resources to interview, select and train new clinical staff
Monitor, coach, develop and evaluate performance of staff on an ongoing basis
Assure customer/patient satisfaction is met; monitor patient satisfaction feedback and contribute to the process of resolving complaints and service issues
When necessary, work closely with Patient Advocate to understand patient dissatisfaction and identify opportunities to be communicated to all staff as a learning opportunity
Write and manage all staffing schedules for multiple locations; analyze volume trends to determine appropriate staffing levels at each location and make staffing recommendations accordingly
Attend continuing education courses as requested
Regularly review processes, recommend, and implement improvements/changes that enhance patient satisfaction levels and/or increase team member job satisfaction
Perform any other duties assigned
May require travel to other locations