Donation Express Lead (42379)

GOODWILL INDUSTRIES OF CENTRAL FLORIDA INC•Orlando, FL

7d•$18 - $18•Onsite

About The Position

Under the direction of the Territory Manager, this role oversees the day-to-day operations of multiple Donation Xpress locations. Key responsibilities include scheduling, managing attendance, covering call-outs, and filling shift openings. While working in a Donation Xpress center, the individual will be responsible for receiving donations, issuing receipts, assisting with lifting items, and auditing processes.

Requirements

Ability to adhere to the organization’s Core Principles.
Knowledge of retail and/or stock handling.
Ability to listen and follow directions.
Ability to provide excellent customer service.
Knowledge of textiles articles as related to garment classification (gowns, shirts, pants, etc.).
Must have high degree of integrity and business ethics.
Must be prompt, dependable and able to work with minimal supervision.
Must be willing and able to work flexible hours including weekends.
Must not represent a direct threat to the safety and health of self, others or property.
Must be able to travel from one (1) Donation Xpress Center to another as needed.
Valid Florida Driver’s License with a clean driving record and current private auto insurance policy.

Nice To Haves

Previous customer service experience is preferred.
Previous retail and/or stock handling experience is preferred.
One (1) year of supervisory experience preferred.

Responsibilities

Perform all duties outlined in the Donation Xpress Attendant job description.
Oversee the day to day operations of multiple Donation Xpress locations.
Create work schedules for Donation Xpress attendants to ensure proper coverage.
Cover call outs and fill in shift openings as needed.
Maintain well groomed appearance and appropriate dress code including name badge.
Develop, recommend, and implement measures to improve production methods, equipment performance, and quality of product.
Conduct required audits in a timely manner.
Assist in the training of new Donation Xpress employees.
Assist in providing inter-departmental training as requested by Director of Donor Services.
Work with other departments within Retail Services to ensure an effective and efficient operation.
Evaluate performance of department personnel as requested including performance appraisals.
Compile special data as requested by the Director of Donor Services.
Manage time system software for all assigned employees.
Act as Safety Captain for multiple locations.
Maintain supply inventory for multiple locations.
Maintain records such as daily reports, donor receipts or other records as needed.
Keep immediate supervisor informed of problems and suggestions.
Follow Consumer Product Safety Commission (CPSC) procedures and other Public Protection Guidelines.
Perform other duties as assigned by the Director of Donor Services.