Operations Lead, Coaching

Pathstream•San Francisco, CA

6d•Remote

About The Position

Pathstream is hiring an Operations Lead, Coaching to build and improve the systems that support its coaching team as the team scales. The role will lead how coaches are recruited, onboarded, equipped, and managed, and serve as coaches’ first point of contact for questions while developing tools and resources that help coaches find answers independently. The role will help shape and evolve the coaching approach by testing and refining processes and playbooks. It will work closely with Program and Client Success, Product, and Engineering, and contribute to how coaching develops at Pathstream.

Requirements

At least 4 years of experience in operations, project management, consulting, or a similar field, ideally in a fast-moving environment.
Experience building or rebuilding a process or system and demonstrating the results.
Ability to identify repetitive work and automate, template, or eliminate it.
Comfort working with data, including spreadsheets, databases, and dashboards, and using it to inform operational decisions and longer-term planning.
Strong organizational skills and ability to manage multiple moving pieces while remaining calm when priorities shift.
Clear writing and communication skills, and the ability to build trust across teams.
Interest in education, coaching, or helping people grow at work.

Responsibilities

Build an onboarding process that takes new coaches from offer to their first learner call quickly and confidently, and scales to three times current volume.
Own the coach operating system, including tools, access, partner context, and policies.
Identify broken or slow processes, find root causes, and implement durable fixes through automation, improved tools, or clearer processes.
Maintain coaching databases and key metrics so leadership can make staffing and program decisions confidently.
Turn coach feedback into strategic system and process updates.
Partner with Program and Client Success to staff client engagements effectively and use coaching to support client outcomes.
Help design how coaches are recruited and managed as the team and work evolve.
Serve as a point of contact for coach questions and build resources that enable coaches to find answers independently.
Develop, test, and refine the coaching playbook as the coaching work evolves.

Benefits

Comprehensive benefits package.
100% employer-paid medical, dental, and vision insurance for the employee and 50% coverage for partners, spouses, and dependents.
Health flexible spending account.
Employee Assistance Program offering mental health, financial health, legal support, and more.
Free access to wellbeing apps including Ginger and Headspace.
Flexible paid time off.
13 paid holidays.
Generous paid parental leave.
Short- and long-term disability insurance, 100% company paid.
Annual professional development budget.
Company-provided laptop.
Life insurance, 100% company paid.
Optional supplemental life insurance.
401(k).
Discounted pet insurance.