Operations Incident Management

Wells Fargo Bank • Chandler, AZ

19h • Hybrid

About The Position

Wells Fargo is seeking a strong team member to join our Global Operations Incident Management team. This role will be responsible for responding to and managing incidents and events that disrupt or impact Global Operations. This role is responsible for communicating across all operations organizations to drive impact assessment during issues, incidents, and events.

Requirements

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

• 2+ years incident management (technology, operations, or combination)
• 1+ Service Now experience
• Experience with Operations executive communications
• Strong organization skills and adept at working under pressure with short deadlines
• Self-starter, autonomous and independent – able to identify gaps and create solutions

Responsibilities

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently to make recommendations for support function by providing support and leadership
• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
• Collaborate and consult with team leaders in developing project plans, policies and procedures
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Benefits

• Equal Opportunity Employer
• Focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture
• Accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance)
• Emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed