Incident Management Coordinator / IDD

RHA Health Services, LLC•Memphis, TN

2d•Hybrid

About The Position

We are hiring for: Incident Management Coordinator / IDD. Type: Regular. If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! Position Location: Jackson, will require some work in and travel to Memphis. Mileage paid for travel. Monthly Cell Phone Allowance. The Reportable Event Management Specialist is responsible for the oversight and management of reportable events in the Intellectual and Developmental Disabilities (IDD) industry. This role ensures compliance with regulatory requirements and internal policies by meticulously documenting, investigating, and resolving reportable incidents. The Specialist will serve as a liaison between the organization, regulatory bodies, and other stakeholders to ensure timely and accurate reporting and follow-up on all reportable events.

Requirements

A minimum of 18 years of age required.
High School diploma or equivalent required.
Valid driver's license and reliable transportation required.
Working knowledge of Federal, State, Local regulations concerning services to individuals with developmental disabilities.
Demonstrated experience with incident management, regulatory compliance, and quality assurance.

Nice To Haves

Bachelors’ degree preferred.
Minimum of 2 years’ experience working directly with individuals with developmental disabilities preferred

Responsibilities

Coordinate the timely and accurate reporting of all incidents and events that meet regulatory and organizational criteria for reportability.
Ensure that all reportable events are documented in accordance with state and federal regulations as well as organizational policies.
Conduct thorough investigations of reported events, including interviewing staff, reviewing documentation, and gathering other pertinent information.
Analyze incidents to determine root causes and identify trends or patterns that may indicate systemic issues.
Act as the primary contact for regulatory agencies regarding reportable events.
Prepare and submit required reports to regulatory bodies within established timeframes.
Stay updated on changes to regulations and ensure organizational compliance.
Work with relevant departments to develop and implement corrective action plans to address issues identified during investigations.
Monitor the effectiveness of corrective actions and adjust strategies as needed to prevent recurrence.
Provide training to staff on reporting procedures, regulatory requirements, and best practices for incident management.
Develop and maintain educational materials and resources for staff.
Maintain an organized and secure database of reportable events and related documentation.
Generate reports and analyze data to provide insights and recommendations to senior management.
Participate in quality improvement initiatives aimed at reducing the frequency and severity of reportable events.
Collaborate with other departments to enhance overall quality and safety within the organization.
Perform additional duties as assigned to support the overall mission and objectives of the organization.

Benefits

Mileage paid for travel.
Monthly Cell Phone Allowance.
Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
Employee perks and discount program: to help you save money!
Paid Time Off (full-time employees only)
Health/Insurance (full-time employees only)
401(k) retirement savings program
Wellbeing Programs: Physical, Emotional and Financial
Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
Training: Free CPR, first aid, and job-specific training opportunities