XOC & Incident Management
About The Position
Fluidstack is seeking individuals who are passionate about making humanity more free through AI. The company is focused on delivering large-scale compute infrastructure for AI faster than anyone else, by rethinking every layer of the stack. This involves acquiring power, designing and building data centers, and operating them with integrated hardware and software teams. Speed and scale are key differentiators. The company hires individuals who care deeply about this problem space and are willing to put in long hours at high intensity to push the frontier forward. The Data Center Operations Team is working on operating at the scale of a nation, with a fleet drawing more power than some countries, and flying the plane while it's being built as sites come online in pieces. They are writing the playbook for operations at this speed and scale, setting new standards.
Requirements
- You've run a NOC, GOC, or mission-control function and owned its performance numbers.
- You've written incident processes that other people still use after you left.
- You stay structured when several things break at once.
- You write postmortems that change how the organization operates, not just what it apologizes for.
Nice To Haves
- Data center or utility operations center experience.
- PagerDuty or ServiceNow-class tooling.
- SRE-style incident frameworks.
Responsibilities
- Stand up and run the fleet operations center that watches every site 24/7: alarms, tickets, escalations, and communications.
- Own the incident management process end to end, from first alert to postmortem, across facility and compute events.
- Write the runbooks, escalation trees, and severity definitions the whole fleet operates on.
- Drive incident metrics (time to acknowledge, time to resolve, repeat rate) down with process and tooling, not headcount.
Benefits
- We are committed to pay equity and transparency.
- Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
- Fluidstack will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
