Operations Implementation Specialist

Independence Pet Group • Chicago, IL

5d • Remote

About The Position

Independence Pet Holdings, established in 2021, is a corporate holding company managing a diverse portfolio of pet health brands and services across North America. PetPartners, Inc. is seeking an Operations Implementation Specialist who will report to the Manager, Operations Business Processes. This role is responsible for setting up and maintaining file feeds, reviewing enrollment data for accuracy, and ensuring smooth file transfers through secure systems. The ideal candidate is detail-oriented, tech-savvy, and has hands-on experience with file encryption tools and file transfer platforms.

Requirements

• Associate's degree or equivalent work experience.
• 3+ years of additional relevant experience.
• Solid understanding of EDI file formats and specifications (especially csv files or similar).
• Proficient with SFTP tools and file encryption processes (Kleopatra, FileZilla).
• Familiarity with ticketing/project management tools such as Jira and ADO.
• Experience with benefits platforms such as bswift, ADP, Workday, or similar.
• High attention to detail with the ability to detect data anomalies and troubleshoot file issues.
• Strong communication and organizational skills to work effectively with technical and non-technical partners.
• Ability to work independently and manage multiple projects simultaneously.
• Strong analytical skills.
• Strong collaboration skills and comfort working cross-functionally.
• Knowledge of data handling best practices.

Nice To Haves

• Prior exposure to pet benefits or pet wellness platforms is a plus but not required.

Responsibilities

• Partner with Benefits Administrators to establish and maintain eligibility and enrollment file feeds between external systems and our platform.
• Review incoming enrollment files for accuracy, completeness, and format compliance based on EDI specs and business rules.
• Manage file uploads from our SFTP connector to our internal Pet Portal platform, ensuring timely and secure delivery.
• Use Kleopatra for file encryption/decryption and FileZilla for secure FTP file transfers.
• Log, track, and manage integration-related tasks and issues using Jira, collaborating with internal stakeholders and external partners to resolve data or connection issues.
• Maintain thorough documentation of file feed specs, mapping, and transmission schedules.
• Ensure adherence to data security and privacy standards.
• Performs other duties as assigned.

Benefits

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree