Implementation Specialist

Global Payments Inc.•Vancouver, BC

3d•CA$60,000 - CA$65,000•Hybrid

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. ACTIVE Network, part of Global Payments Inc., is seeking a driven, self-motivated Implementation Specialist to deliver technical services across ACTIVE’s enterprise software platforms. Services will be delivered across market segments and include database, platform, and infrastructure management (moves, upgrades), system integrations, and hardware configuration. The position works directly with our clients remotely and onsite throughout North America. Intake and analyze business problems then establish and deploy technical solutions.

Requirements

Polished and professional approach
Excellent and demonstrable problem-solving skills
Strong interpersonal skills and an ability to quickly establish solid relationships with clients
Strong presentation and report-writing skills
Quick to adapt to new environments/technologies and able to grasp complex business processes
Ability to manage expectations, facilitation skills and a knack for turning conflict into positive outcomes
Strong entrepreneurial spirit and a willingness to do what it takes to get the job done
Undergraduate degree or technical diploma
Proven experience handling enterprise level customer projects
Technical experience with computer and network architecture, database schematics, APIs, and SQL.

Nice To Haves

2+ years of software deployment experience is an asset
Business experience in one or more of the following markets is an asset: Ski & Attractions, Government, Parks and Recreation, Education, Not for Profit, Endurance, Sports.
Certifications or professional designations in this area are an asset.
Project management experience
Experience with ACTIVE’s software solutions are an asset
Understand and communicate accounting best practices

Responsibilities

Conduct functional planning and scoping sessions with ACTIVE and client project stakeholders
Design and Implement hardware, software, and data integration solutions with customers that satisfy their business needs
Coordinate all day-to-day details for implementations
Develop and manage technology deployment strategies
Develop and deploy end user training plan applicable
Work with Project Manager to execute implementations according to plan
Work with Project Consultants to coordinate functional requirements with deliverables
Work with Support Analysts to facilitate handoff as project closes