Operations Generalist (Early Career) — Wonderly

Wonderly

1d • $80,000 - $150,000 • Remote

About The Position

Wonderly is building the first end-to-end AI business platform for service businesses. The role requires generalists who can be pointed at any operational problem at Wonderly and are trusted to figure it out. Currently, this involves significant customer-facing work, assisting service business owners with setup, monitoring their performance, and intervening when issues arise. As the company grows rapidly, this is where the most leverage is found. However, the responsibilities may shift monthly, potentially including improving the recruiting funnel, developing internal tools to enhance team efficiency, establishing new vendors, resolving data issues, or redesigning inefficient processes. The core expectation is to own the problem, deliver a solution, and then move on to the next challenge. This is a hands-on role where you will utilize SQL for data analysis, engage in phone calls for information gathering, and create necessary documentation, spreadsheets, scripts, or processes. There is no task considered beneath you. This role is not suitable for individuals seeking a defined function or a static job description. Instead, it offers an environment where you will tackle diverse tasks, experiencing significant improvement across multiple areas within your first quarter.

Requirements

• Ability to think in systems.
• Capacity to make decisions with incomplete information.
• Calmness in chaotic situations.
• Proactive problem-solving when issues arise.
• Comfort with being assigned tasks outside of prior experience.
• Experience in a generalist, ops, or chief-of-staff-style role at a top startup (1-2 years).
• Experience in top consulting with a focus on owning outcomes.
• Experience running a business independently.
• Experience in Bizops or strategy & ops at a fast-moving company.
• New grads from competitive schools who demonstrated leadership in college (e.g., founded a club, led a team, scaled a side project, achieved national recognition).

Responsibilities

• Address operational problems across the company.
• Engage in customer-facing work, assisting service business owners.
• Onboard service business owners and monitor their performance.
• Intervene when operational issues arise.
• Potentially work on improving the recruiting funnel.
• Build internal tooling to increase team speed.
• Establish new vendors.
• Fix data problems.
• Redesign broken processes.
• Own problems from identification to solution.
• Write SQL for data analysis.
• Communicate via phone to gather information.
• Create necessary documentation, spreadsheets, scripts, or processes.

Benefits

• $80,000–$150,000 base salary
• Equity in Wonderly
• Remote work (North America & Canada)
• Regular in-person gatherings at hacker houses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed