Operations General Manager – Charlotte (Hands-On Production & Logistics)

Iacofano Group • Charlotte, NC

7d • Onsite

About The Position

Iacofano’s Catering is seeking a hands-on Operations General Manager to lead our Charlotte kitchen. This is a working leadership role responsible for executing and overseeing a high-volume, 24/7 catering operation specializing in private aviation and corporate catering. This is not a desk job. This role is approximately: 70% production and operations (on the floor) 30% planning, logistics, and team leadership. You will be responsible for building and running a high-performance operation focused on: Order accuracy, On-time execution, Food quality and presentation, Labor control and efficiency, Logistics coordination and routing. Success in this role means creating systems, training leaders, and building a team that delivers consistently without requiring constant manager intervention or after-hours calls.

Requirements

• 3 to 7 or more years in high-volume food production, catering, or logistics-driven operations
• Proven experience managing teams in a fast-paced, execution-focused environment
• Experience with scheduling, labor management, and operational systems
• Highly organized and detail-oriented
• Strong work ethic with willingness to lead from the front
• Ability to manage multiple priorities under pressure
• Strong problem-solving and decision-making skills
• Process-driven mindset with focus on efficiency and consistency
• Comfortable working in a hands-on role
• Able to train and hold team members accountable
• Strong communicator across shifts and departments
• Builds systems that reduce chaos and improve performance

Nice To Haves

• Catering, airline, or logistics experience
• Experience in 24/7 or multi-shift operations
• Food safety certification such as ServSafe Manager

Responsibilities

• Lead daily kitchen operations across multiple shifts, including early mornings, nights, and weekends
• Work alongside the team to ensure proper execution of all orders
• Maintain strict adherence to food quality, presentation, and packaging standards
• Ensure all orders are completed accurately and leave on time
• Oversee daily routing, delivery timing, and order flow
• Coordinate with the logistics and QA team to ensure seamless execution
• Identify and solve operational bottlenecks before they impact service
• Manage labor scheduling to meet business demands while controlling costs
• Monitor productivity and efficiency across all shifts
• Hold team accountable to performance standards
• Own all quality control processes and ensure compliance with company SOPs
• Track and reduce errors, deviations, and customer issues
• Lead by example in maintaining high standards
• Train, coach, and develop Shift Supervisors and key team members
• Build systems and processes that allow the operation to run smoothly without constant oversight
• Establish clear communication and escalation protocols across all shifts

Benefits

• Competitive base salary with performance-based bonus opportunity tied to key operational KPIs such as labor control, order accuracy, and efficiency
• Real operational ownership with responsibility for running a full-scale catering and logistics operation
• Clear path for growth into multi-unit or senior operations leadership roles as the company expands
• Hands-on leadership environment where you work alongside your team while building systems that improve performance
• Structured operation with defined SOPs, processes, and leadership support designed to help you succeed without working 24/7
• Direct impact on a growing company serving corporate clients and private aviation nationwide
• Success in this role is rewarded financially and with growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed