Operations Field Support Specialist

Colorado Springs Utilities•Colorado Springs, CO

13d•Onsite

About The Position

Our Operations Work Management Division is seeking an Operations Field Support Specialist to provide work management support to the Water, Wastewater, and Support Services groups. In this role, you will be part of a team that responds to a high volume of inquiries and service requests, requiring interaction with multiple business applications, customers, stakeholders, and field personnel. Key responsibilities include scheduling inspections, quality checks for data accuracy, coordinating and scheduling work with external customers, reconciling completed work orders, and other field crew support. Your contributions will help ensure field crews can safely and efficiently deliver critical services to our community.

Requirements

Experience with Maximo or other Computerized Maintenance Management System (CMMS) applications is valued
Ability to provide excellent customer service skills and respond promptly to customer needs, as well as requests for service and assistance
Ability to learn new technologies and programs
Adaptable and able to work in a fast-paced environment
The successful candidate will possess the ability to exercise independent judgment and decision-making; research information and analyze data; strong detail-orientation; and collaborate with others to achieve results

Responsibilities

Processing a high volume of invoices based on critical deadlines
Responding to internal and external customer calls and inquiries
Supporting activities and projects for specific departments and/or divisions
Maintaining Power BI data for tracking and reporting accuracy
Scheduling water taps
Scheduling and tracking required field inspections with customers and contractors
Working directly with customers to provide updates, explain processes, and address concerns
Supporting field crews by coordinating work requests, sharing information, and removing roadblocks
Processing and managing plat cards and related project documentation
Coordinating between customers, contractors, and field personnel to keep work moving efficiently.
Maintaining accurate records, permits, and project status information
Providing day-to-day operational support to ensure safe and reliable operations
Managing customer and contractor interactions throughout water service installation projects
Coordinating water taps, inspections, and project documentation to support timely project completion

Benefits

Vacation – Start with 13 days annually, increasing to 24 days with tenure
Personal Leave – 3 days per year
Paid Holidays – 12 paid holidays per year
Sick Leave – 12 days per year for personal or family health needs
Vacation Buy – Option to purchase up to 40 additional hours annually
Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
Zero Health: Access to hundreds of medical services at no cost
Dental & Vision: Two dental plans and one vision plan
Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy
Wellness Program: A voluntary program that rewards you for prioritizing self-care! If you're enrolled in our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities
Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses
Health Savings Account (HSA): Available with HDHP
Pension Plan: Colorado PERA provides retirement benefits and peace of mind
Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans
Disability Coverage: Short-Term and Long-Term Disability insurance available
Life Insurance: Employer-paid coverage with optional supplemental plans
Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance
Tuition Reimbursement: Up to $5,250 annually to support continued education
Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness