Operations Field Auditor

Peter Piper • Phoenix, AZ

1d

About The Position

The Operations Field Auditor audits the operations of company and franchise restaurants to support operational growth, validate successful operations, and assist with assigned operational initiatives. The role conducts field operations audits to ensure standards, processes, quality control, and training systems remain current and relevant. It reports to the Manager of Operations Initiatives and collaborates with the Learning and Development Manager to keep brand culture top of mind.

The position provides operational guidance, follow-up, administrative support, verification, and quality control for company and franchise restaurants. It also supports training workshops, communication of standards and updates, new initiatives focused on brand culture and hospitality, and project coordination with internal and external partners. The role involves substantial travel, including international travel, and calls for a positive, collaborative approach to relationships with restaurant teams, district teams, guests, vendors, business partners, and the community.

Requirements

• High school diploma or GED required.
• Two years of training experience providing instruction and hands-on training in a restaurant or hospitality environment.
• At least three years of operational experience in the restaurant or retail industry.
• Proficiency with MS Office, Outlook, and PowerPoint.
• Strong written and oral communication skills, including business correspondence and telephone etiquette.
• Fluency in English and Spanish.
• Ability to prioritize and manage time efficiently and develop effective work systems and processes.
• Detail-oriented, self-motivated, and able to multitask.
• Ability to foster positive business relationships with internal staff and external business partners.
• Ability to recognize issues or barriers and offer solutions.
• Ability to travel 50%–60% or more, including outside the U.S.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information effectively and respond to questions from groups of managers, partners, guests, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Reasoning ability to solve practical problems and deal with concrete variables in situations with limited standardization.
• Ability to interpret instructions presented in written, oral, diagram, or schedule form.

Nice To Haves

• Associate or bachelor's degree in Restaurant Management or Training and Development.
• At least one year of international operational experience in the restaurant or retail industry.

Responsibilities

• Complete corporate Restaurant Operations Report audits and follow-up audits, and maintain related documents.
• Communicate and coach operational standards, techniques, and best practices during visits to company and franchise restaurants.
• Assist with and follow up on communication of operational standards updates to the franchise system.
• Assist with Learning and Development training workshops and provide ongoing operational support to the company and franchise system as assigned.
• Support new initiatives that enhance brand culture and hospitality.
• Communicate effectively with department staff, vendors, field employees, and subject matter experts to facilitate new project initiatives.
• Provide administrative, verification, and quality control support for company and franchise restaurants.
• Build positive working relationships with district teams, guests, restaurants, and the community to promote productivity, efficiency, job effectiveness, and positive morale.
• Take ownership of self-development using internal or external resources for career advancement and personal growth.
• Prioritize and manage time efficiently, develop effective work systems and processes, and complete projects in a timely manner.
• Recognize issues or barriers and offer solutions.

Benefits

• Access to telemedicine, early wage access, a 401(k) retirement plan, employee meal discounts, an Employee Assistance Program, tuition savings, scholarships, and financial relief resources.
• Part-time employees may enroll in fixed indemnity medical coverage, dental and vision options, and voluntary life and short-term disability benefits.
• Full-time employees averaging 29.5 or more hours per week are eligible for comprehensive medical, dental, and vision coverage; paid sick and vacation time; paid holidays where applicable; FSA/HSA options; life and disability insurance; voluntary benefits; legal coverage; and additional education and student loan support.
• Paid sick leave and other benefits as required by applicable state and local laws.
• Medical, dental, vision, life, disability, and 401(k) retirement savings plan for eligible U.S. employees.
• Job training and career growth opportunities.
• Work Today, Get Paid Tomorrow.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED