Operations Field Auditor

CEC Entertainment•Phoenix, AZ

23h

About The Position

At Peter Piper Pizza, the Operations Field Auditor audits company and franchise restaurant operations to support growth, validate successful operations, and assist with operational initiatives. The role conducts field audits to ensure standards, processes, quality control, and training systems remain current and relevant. It reports to the Manager of Operations Initiatives and collaborates with the Learning and Development Manager to keep brand culture top of mind. The auditor communicates and coaches operational standards, techniques, and best practices during restaurant visits; supports training workshops and operational updates; and provides administrative, verification, and quality-control support. The position also helps implement initiatives focused on brand culture and hospitality, builds productive relationships with restaurant and district teams, guests, vendors, community members, and other partners, and takes responsibility for ongoing professional development. Travel of 50%–60% or more, including outside the U.S., is required.

Requirements

High school diploma or GED.
Two years of training experience, including providing instruction and hands-on training in a restaurant or hospitality environment.
Proficiency with MS Office, Outlook, and PowerPoint.
Strong written and oral communication skills, including business correspondence and telephone etiquette.
Fluency in English and Spanish.
Ability to prioritize and manage time efficiently, develop effective work systems and processes, and complete projects in a timely manner.
Detail-oriented, self-motivated, and able to multitask.
Ability to foster positive business relationships with internal staff and external business partners.
Ability to recognize issues or barriers and offer solutions.
At least three years of operational experience in the restaurant or retail industry.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or government regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions from groups and individuals.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to solve practical problems involving a variety of concrete variables where limited standardization exists.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.

Nice To Haves

Associate or bachelor's degree in Restaurant Management or Training and Development.
At least one year of international operational experience in the restaurant or retail industry.

Responsibilities

Complete corporate Restaurant Operations Report audits and follow-up audits, and maintain related documentation.
Communicate and coach operational standards, techniques, and best practices during visits to company and franchise restaurants.
Assist with and follow up on communications about operational standards updates for the franchise system.
Assist with Learning and Development training workshops and provide ongoing operational support to company and franchise restaurants as assigned.
Support new initiatives that enhance brand culture and hospitality.
Communicate with department staff, vendors, field employees, and subject matter experts to facilitate new project initiatives.
Provide administrative, verification, and quality-control support for company and franchise restaurants.
Build working relationships with district team members, guests, restaurants, and the community to foster productivity, efficiency, job effectiveness, and positive morale.
Take ownership of self-development through internal or external resources for career advancement and personal growth.
Travel 50%–60% or more, including outside the U.S.

Benefits

Telemedicine access.
Early wage access.
401(k) retirement plan.
Employee meal discounts.
Employee Assistance Program (EAP).
Tuition savings and scholarships.
Financial relief resources.
For eligible full-time employees: medical, dental, and vision coverage; paid sick and vacation time; paid holidays where applicable; FSA/HSA options; life and disability insurance; voluntary benefits; legal coverage; and additional education and student loan support.
For part-time employees: access to fixed indemnity medical coverage, dental and vision options, and voluntary life and short-term disability benefits.
Paid sick leave and other benefits as required by applicable state and local laws.
Job training and career growth opportunities.
Work Today, Get Paid Tomorrow wage access.