Operations Experience Intern (Summer 2027)

Zipline•South San Francisco, CA

20h•Onsite

About The Position

Zipline is the world’s largest and most experienced drone delivery service, aiming to serve all humans equally by providing access to essential goods. They design, build, and operate an autonomous logistics system, making deliveries globally. The company emphasizes practical problem-solving, real-world challenges, and rapid growth, with a team motivated by building impactful systems and scaling the future of logistics. The Operations Experience Team focuses on intentionally designing positive employee moments through communications, systems, and experiences that keep people informed, engaged, and inspired. This involves partnering with leaders to create various initiatives like leadership experiences, onboarding, communications strategies, events, and tools for information accessibility. They are passionate about turning ideas into experiences and bringing order to complexity, believing that details matter in every moment.

Requirements

Must have completed the second year of a bachelor’s degree, with an interest in communications, business, operations, employee experience, organizational design, or a related field. Master’s are also eligible.
Strong written and verbal communication skills, with an ability to turn information into clear, concise, and engaging content.
Has a strong eye for design, organization, and content quality, with an instinct for creating work that is thoughtful, polished, and intuitive.
Excellent organization and attention to detail, including comfort managing multiple projects, deadlines, and moving pieces at once.
Demonstrates exceptional professionalism, discretion, and judgment, with the confidence to work alongside senior leaders and represent Operations Experience in high-visibility settings.
Ability to work onsite in our South San Francisco office 5 days a week (full time).

Responsibilities

Support the development and execution of Operations communications, including drafting, editing, designing content, and ensuring information is clear, consistent, and actionable.
Plan and create employee experiences across All Hands, events, offsites, onboarding, and other culture-building moments.
Partner on the organization and innovation of internal resources and information systems, including digital workplace pages, communication calendars, design, and planning tools.
Assist with event and program planning from idea through execution, including timelines, logistics, communications, materials, and follow-up.
Conduct research, gather feedback, and help identify opportunities to make Operations experiences simpler and more engaging.
Learn how to manage projects across multiple stakeholders, balance strategy with execution, and build repeatable systems that can scale with a growing organization.