Operations Excellence Manager

Americold•Ontario, CA

13h•$94,500 - $118,000•Hybrid

About The Position

This role provides engineering and project support to Americold facilities, focusing on driving labor productivity and inventory control improvements. The manager will utilize engineered labor standards, implement performance-based incentives, and support continuous improvement initiatives. Key responsibilities include monitoring site performance through dashboards, validating time-studied standards, calculating and implementing performance incentives, and ensuring accurate Work Force Management. The role also involves coaching operations teams on labor management, inventory control, and process improvement tools, evaluating material handling equipment, and staying updated on warehousing technology. Project development, productivity enhancement, and the creation of scheduling tools are also core functions. The manager will build a best practice and SOP library, lead continuous improvement projects, and drive initiatives related to the Americold Operating System. Additionally, the role includes creating pricing models, conducting audits for compliance and performance gaps, and performing other requested duties.

Requirements

Bachelor's degree or higher in Industrial Engineering or equivalent degree such as Supply Chain, Operations, Engineering, Logistics is required.
6+ years of work experience in Industrial Engineering or equivalent.
Continuous Improvement and PMO skill required.
Proficiency with RF Scanning and Warehouse Management Systems required.
Experienced at providing Engineering support to multiple sites.
Strong analytical skills.
Exposure to leading multisite engineering projects.
Strong interpersonal skills required.
Strong analytical skills required.
Strong computer skills including MS Office.
Strong time management skills required.
Strong change management skills.
Ability to read and utilize financial data.
High travel position, up to 75%

Nice To Haves

Experience with the distribution/warehouse/logistics industry preferred.
Automation experience preferred.
Ability to resolve problems in a timely manner with little or no supervision.
Able to work in a multi-functional team environment.
Excellent verbal and written communication skills.
Must be self-motivated with a high degree of initiative.
MSD/MOST experience preferred.

Responsibilities

Leverage dashboards to monitor site level labor, inventory, and service performance, identify issues, and drive corrective actions across all assigned sites.
Validate and maintain time-studied standards.
Calculate and implement performance incentives.
Ensure Work Force Management is accurate and utilized on-site.
Coach and train operations teams on labor management, inventory control, process improvement tools, and the associated systems. This includes in-person and remote support.
Evaluate material handling equipment requirements as needed.
Keep abreast of the latest technology in warehousing and evaluate for innovative applications.
Develop project scopes, specifications and estimates as needed.
Drive productivity, cost, and process improvements to reduce cost and enhance customer service.
Create scheduling tools which accurately reflect work content of a site.
Build and manage a best practice and SOP library and reporting tools.
Lead and support various continuous improvement projects.
Drive the Americold Operating System’s labor, inventory, and other improvement initiatives.
Create pricing models for new or changing businesses utilizing engineered standards.
Conduct audits and comparative site analyses to ensure compliance, identify performance gaps, and establish benchmarks for inventory control excellence.
Other duties as requested.