Operations Excellence Manager - Revenue Cycle Management

Mom's Meals•Ankeny, IA

1d•Remote

About The Position

The Operations Excellence Manager - Revenue Cycle Management (RCM) is responsible for supporting strategic and operational improvements across the revenue cycle with a primary focus on accelerating cash collections, increasing cash velocity, reducing revenue leakage, and improving overall financial performance. This role serves as a key operational and analytical partner to Revenue Cycle leadership and frontline teams. The Operations Excellence Manager leverages data, analytics, and process improvement methodologies to identify performance trends, uncover root causes, prioritize opportunities, and lead initiatives that deliver measurable operational and financial results. This position reports directly to the Vice President of Revenue Cycle Management and does not initially have direct reports. This position will report to the Vice President, Revenue Cycle Management and if not local to the Des Moines, IA area, can work remotely with required occasional travel as needed.

Requirements

5+ years’ progressive Revenue Cycle Management experience
Advanced Excel and strong analytical skills
Experience analyzing large data sets and driving measurable operational improvements
Strong project leadership, communication, and influencing skills

Nice To Haves

Power BI skills
Prior leadership or management experience

Responsibilities

Monitor KPIs, identify trends, conduct root-cause analysis, and provide actionable recommendations
Lead initiatives to improve collections, reduce aging, optimize workflows, and enhance efficiency
Partner with leaders, supervisors, billers, and stakeholders to drive accountability and results
Resolve reimbursement barriers, manage payer escalations, and improve reimbursement performance
Develop reporting, dashboards, and executive-level performance summaries