Operations Excellence Analyst (Hybrid)

Motorola Solutions•Vancouver, BC

2d•Hybrid

About The Position

We are looking for an Operations Excellence Analyst to play a pivotal role in optimizing our global support operations. In this role, you will dissect complex challenges to discern whether they stem from people, processes, or tools, providing actionable insights directly to our executive leadership team. You will work within an Inclusive and collaborative environment that empowers professionals to unlock their potential, shape their careers, and deliver high-impact insights that sharpen executive decision-making.

Requirements

Data Visualization to build reports using Tableau logic and metric definitions
Data Mining to extract insights from ITSM tools including Salesforce, ServiceNow, and Purecloud
Presentation Software to craft persuasive, audience-tailored briefings using PowerPoint or Google Slides
Critical Thinking to embrace a mindset of continuous optimization and constructive problem-solving
ITIL Framework to align operational processes with established industry best practices
Communication Skills to convey complex technical data clearly to both technical and non-technical audiences
High School Diploma
2+ years of experience in data analysis or operational optimization

Responsibilities

Evaluate operational challenges utilizing a holistic approach to determine if root causes stem from people, processes, or tools
Conduct comprehensive data analysis to uncover underlying patterns and mitigate inefficiencies
Respond to executive requests by transforming data into clear visualizations that pass the "blink test" and deliver actionable recommendations
Partner with Business Operations teams to build and fine-tune interactive dashboards
Collaborate with cross-functional teams to prioritize high-impact initiatives that help to provide operational efficiency
Serve as a trusted advisor to leadership by preparing and delivering tailored, logically sound presentations