Operations Engineer, Netskope NewEdge Government
About The Position
As an Operations Engineer on the Netskope NewEdge Government (NNG) team, you'll be the go-to person for keeping everything running smoothly. You'll handle planned maintenance and troubleshoot application or infrastructure issues in our government-accredited environments. Your main goal? Make sure we stick to high standards and maximize uptime for our customers. You'll work closely with team members across different fields to plan, schedule, carry out, and check production changes. If you have great attention to detail and love taking ambiguous problems and turning them into clear, smooth processes, you'll fit right in!
Requirements
- US citizenship and physical residence in the US (required by federal government guidelines).
- At least 3 years of hands-on Linux system administration experience.
- At least 3 years of network administration experience.
- Solid grasp of basic switching, routing, load balancing, and running operating systems or services at scale.
- A proven track record of juggling multiple tasks effectively in a fast-moving environment.
- Strong familiarity with Linux/Unix platform administration.
Nice To Haves
- Scripting skills in Shell, Python, or similar languages are a big plus.
- Bonus points if you hold an active US Secret clearance or are willing and able to obtain one.
Responsibilities
- Troubleshooting Linux-based infrastructure or applications issues, escalating when necessary.
- Managing tickets by logging issues and assigning them based on priority and severity.
- Planning, executing, and communicating system and network maintenances.
- Engaging and coordinating with internal service owning teams to identify root causes.
- Estimating effort for your tasks and helping with prioritization and release planning.
- Keeping an eye out for active defects and communicating them early to maintain uptime and performance.
- Join the on-call rotation to help resolve application issues outside of standard business hours.
Benefits
- comprehensive health plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
