Operations Duty Manager (Vancouver)

Pacific Coastal Airlines•Richmond, BC

7d•Onsite

About The Position

Pacific Coastal Airlines has an exciting opportunity for a Permanent Full Time Operations Duty Manager based out of the South Terminal building at the Vancouver International Airport in Richmond, BC. This functional leadership position reports to the Senior Manager, Commercial Operations and is responsible for providing direction and support to all staff within the Operations Control Centre (OCC) on a day-to-day basis. The Operations Duty Manager simultaneously facilitates and oversees day-of operations and short-term future planning, ensuring the efficient execution of the daily flight schedule with a focus on safety, customer satisfaction, and operational costs. The Operations Duty Manager acts as the key-decision maker for the operation, creating, communicating, and executing network recovery plans during irregular operations (IROPs) with input from other units within the OCC, including Departure Control, Flight Dispatch, Maintenance Planning and Control, and Crew Scheduling. The role also involves providing operational analysis and coordination/communication between Pacific Coastal Airlines' teams and external stakeholders on operational matters.

Requirements

High school diploma
2-5 years of experience in an Airline Operations Control Centre, preferably with a Canadian national or regional air carrier
Excellent command of the English language, both verbal and written, and communication effectiveness with both internal/external customers, authorities and agencies
Excellent conflict and decision-making skills
Effective organization, time management and multi-tasking
Planning, forecasting and goal setting
Strong attention to detail
Ability to connect, coach, support and influence a team
Computer Skills (MS Office Suite, Fleet Management Software)

Nice To Haves

Post-secondary education
Aviation-specific meteorology course(s)
Hold or have previously held (within the last 2 years) either a Type A or B Flight Dispatch License with a Canadian national or regional air carrier or a Flight Service Specialist or related designation
Experience managing emergency response, preferably in the aviation industry

Responsibilities

Certify operational compliance with Transport Canada regulations and the safety, operational and commercial standards prescribed by the Company
Ensure schedule integrity is maintained for all of day-of scheduled and charter flights in coordination with other operating departments with a focus on safety, customer satisfaction and operational costs
Ensure the Company Emergency Response plan is activated whenever circumstances dictate the requirement to do so
Verify that all department employees are performing their duties in accordance with published standards and in compliance with corporate requirements
Uphold safety and operational standards to ensure that all practices meet or exceed regulatory and corporate requirements
Adhere to and promote the Company's safety initiatives at all times
Monitor all areas of the OCC in order to ensure compliance with published standards and regulatory requirements and collaborate with departmental leaders to drive improvement
Foster and maintain a departmental culture that is respectful, supportive and engaging consistent with the Company's Vision and Values
Ensure the integrity of day-of operations and short-term future operations are maintained through coordination and collaboration with other units within the OCC, including Departure Control, Flight Dispatch, Maintenance Control and Planning, and Crew Scheduling regarding operational matters, including network recovery plans in response to IROPs
Compile Daily Operations Reports and brief the Manager, Operations Control on any significant operational matters
Monitor and address issues with on-time performance, operational irregularities and recovery plans
Provide macro-level operational analysis, mitigating operational conflicts, inefficiencies, or other matters which may affect operations and facilitate in the planning and execution of solutions
Collaborate with Maintenance Controller/Planner and Flight Dispatch regarding fleet serviceability / reliability and plans to manage restrictive defects, when able
Liaise with Departure Control regarding aircraft schedules to minimize or eliminate delays, where able
Maintain a log of relevant operational information on a day-to-day basis
Maintain short-term future planning schedules and coordinate and record information relative to future operations
Plan and execute charter flights, as required
Connect with Crew Planning/Crew Scheduling to ensure adequate crew levels are maintained
Champion a departmental culture of operational excellence
Employ industry best practices with respect to day-of operations in order to maximize safety and customer satisfaction, and to uphold and advance the Company's competitive position with respect to Flight Operations
Liaise with Flight Dispatch, when required, to create workable operational contingencies in response to poor weather / aircraft mechanical situations
Collaborate with Base Leaders during periods of adverse/abnormal weather, either actual or forecast, to create operational plans that safely maximize customer satisfaction and minimize Company costs
Carefully manage daily aircraft type/tail assignments in accordance with commercial plans in order to maximize revenue / seat availability
Give special consideration to operations affecting bases where targeted strategies are being employed to increase Company market share as well as to priority bases, as determined and communicated by the Commercial Services team
Provide leadership during emergency events by ensuring that established and appropriate procedures are followed
Ensure that appropriate operational contingencies are created thereby ensuring that normal operations resume as quickly as possible and the structural integrity of the flight schedule is maintained to as great a degree as possible
Coordinate with Pacific Coastal Airlines' internal and external groups during emergency events, ensuring that appropriate measures are taken for maintaining the safety and security of Pacific Coastal Airlines' passengers, employees, and property
Ensure that directed and appropriate chains of communication are established and maintained during emergency events, including with Pacific Coastal Airlines employees, ATC facilities, SAR facilities, and airport authorities, as applicable
Facilitate and direct the relocation of the OCC, when required, in response to a facilities threat/failure

Benefits

Competitive compensation commensurate with prior experience
Long term pay progression to recognize years of service
Company match Group RRSP for retirement planning
Extended health
Dental
Travel medical
Life insurance
AD&D
Employee and family assistance program
Paid sick days
Paid personal emergency days
Excellent travel perks within the Pacific Coastal network for employees, their eligible family members, and their buddies
Standby travel on other airlines across the world for employees and their eligible family members
Discounts with various hotels and restaurants within the communities we serve
Steeply discounted cargo shipping within the Pacific Coastal Airlines network