Operations Documentation Specialist (Onsite - Acton)

Insulet Corporation • Acton, MA

21h • $57,700 - $86,500 • Onsite

About The Position

The Operations Documentation Specialist supports distribution and fulfillment operations through process optimization, standardization, documentation, and continuous improvement. The position manages business-critical distribution documents, including CAPAs, ECOs, DCOs, and RSWOs, and helps create and maintain procedures, training materials, and safety records. It also supports the creation, maintenance, and reporting of departmental KPIs to management, as well as departmental and onboarding activities when needed. This is an onsite role in a fast-paced manufacturing and distribution setting.

Requirements

• High school diploma required.
• Excellent verbal and written communication skills.
• Proficiency with business software applications, including MS Office.
• Strong attention to detail and ability to ensure data accuracy.
• Ability to prioritize and manage multiple tasks effectively.
• Ability to solve problems proactively and work independently or as part of a team with minimal supervision.
• Service-oriented approach to internal customers.

Nice To Haves

• Associate degree or BA/BS in Supply Chain, Engineering, or a related discipline.
• Two to three years of experience creating documentation or implementing processes.
• Experience with Lean Manufacturing, Lean Warehousing, Six Sigma, or continuous improvement programs.
• Experience with SAP or a similar ERP system and inventory control; EWM experience is a plus.
• Familiarity with a Product Life Cycle management system.

Responsibilities

• Document processes performed by the US Operations/Distribution team and maintain procedural documents.
• Partner with the department to create and implement new procedures and training.
• Automate KPI reporting and work with leaders to define relevant metrics.
• Create Rework Special Work Orders using the Arena quality records system.
• Document, track, and update quality issues requiring responses.
• Create ECOs and DCOs to update the Product Life Cycle system as needed.
• Create and deliver onboarding training for new employees.
• Manage and maintain departmental safety procedures and requirements.
• Participate in the Safety Committee and record actions arising from meetings.
• Implement and maintain the KPI dashboard.
• Identify, analyze, and implement improvements to productivity, quality, customer service, and operational efficiency.
• Support process optimization initiatives for inventory, fulfillment, receiving, shipping, and warehouse operations.
• Support departmental activities and onboarding when required.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• Employee wellness programs
• May be eligible for incentive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED