Operations Dispatcher

National HVAC Service • Seaford, DE

10d • Onsite

About The Position

As an Operations Dispatcher, your primary objective is to utilize the dispatch software to effectively maintain work schedules for service technicians and assure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them including type of coverage, which services are included, and which services are billable. Daily coordination of Service Technicians to perform scheduled maintenance and repairs to assure Customer commitments are met with the properly skilled personnel and in a cost-efficient manner. Daily, weekly, monthly scheduling of all Technicians, including reconciling time entries. Daily interaction with Customers to meet their needs as well as Service Managers, Field Supervisors, Technicians, and Sales Reps to facilitate meeting Customer’s needs. Provide frequent status updates to Customers. Review each service tech’s call summaries daily to ensure customer’s needs are met and follow up work is scheduled if needed. Work with A/R Department on current Customer status. Answer, handle and/or distribute inbound calls.

Requirements

• Two years of HVAC dispatch experience preferred
• Computer literate and technology savvy
• Proficient in Microsoft (especially Excel and Word)
• Excellent verbal/written communication skills
• Excellent customer service and phone skills
• Excellent interpersonal skills in an office environment
• Able to understand technical terminology and mechanical processes
• Strong organizational skills

Nice To Haves

• Key2Act/Great Plains (Microsoft Dynamics GP) software experience a plus

Responsibilities

• Daily coordination of Service Technicians to perform scheduled maintenance and repairs to assure Customer commitments are met with the properly skilled personnel and in a cost-efficient manner
• Daily, weekly, monthly scheduling of all Technicians, including reconciling time entries
• Daily interaction with Customers to meet their needs as well as Service Managers, Field Supervisors, Technicians, and Sales Reps to facilitate meeting Customer’s needs
• Provide frequent status updates to Customers
• Review each service tech’s call summaries daily to ensure customer’s needs are met and follow up work is scheduled if needed
• Work with A/R Department on current Customer status
• Answer, handle and/or distribute inbound calls

Benefits

• Generous Paid Time Off (PTO) Policy with 10 company paid holidays
• Incredible healthcare benefits with company paid employee insurance options
• 401k Plan through Fidelity
• Company cell phone
• Dynamic work environment focused on customer satisfaction through employee team empowerment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed