Operations Dispatcher

GFL Environmental • Troy, VA

5d • Onsite

About The Position

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity. Operations Dispatcher At GFL our goal is to invest in our people and provide opportunities to grow for life! Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE! GFL Environmental is one of North America’s leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job — it’s an opportunity to grow in your career, make new friends, and make a difference each day. Position Overview Are you a sharp, solutions-oriented professional with a background in transportation? We are looking for an Operations Dispatcher to join our team in Troy, VA. In this critical role, you will serve as the heartbeat of our daily logistics operations—communicating directly with drivers, resolving route challenges in real time, and delivering exceptional service to our customers and internal teams. If you thrive in a fast-paced environment, love problem-solving on the fly, and want to utilize your transportation experience, we want to hear from you.

Requirements

• 1–2 years of experience in a transportation, logistics, dispatch, or high-volume customer service role is highly preferred.
• Advanced computer skills and proficiency in MS Office (Outlook, Excel, Word).
• Strong interpersonal and communication skills, with the ability to maintain professionalism under pressure.
• Proven ability to multi-task, prioritize changing needs, and troubleshoot potential delivery/pickup obstacles proactively.
• High school diploma or equivalent required.
• Valid work authorization in the country where the job is located is required.
• Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

Nice To Haves

• Experience with TRUX software is a major asset, but we are willing to train the right candidate who possesses a strong aptitude for learning new systems.
• Post-secondary courses or diplomas in logistics or transportation are considered an asset.

Responsibilities

• Dispatch calls to routes based on designated routing schedules and driver locations.
• Serve as the primary line of communication with drivers via email, telephone, and two-way devices to assist with real-time problem resolution.
• Schedule services and adapt seamlessly to customer service changes.
• Work closely with routing specialists to optimize routes for maximum efficiency and productivity.
• Conduct driver check-ins at the end of the day to collect, review, and ensure complete and accurate completion of paperwork and route sheets.
• Coordinate closely with customer service, sales, the maintenance shop, and operational staff to clarify roles and proactively resolve service issues before they affect the customer.
• Use proprietary industry software (including TRUX) to accurately enter ticket information, record driver documentation, and track daily operational productivity.

Benefits

• 15 days of paid time off
• 4 medical plan options including an HSA with employer contribution & match program
• Medical, dental, and vision coverage.
• 401(k) with an employer match
• Paid holidays
• Employee Assistance Program with free counseling services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED